The Neighborhood Nerds Member Center is divided into three teams - Admin, Engage, and Support.
Support Nerds solve problems. You must be a platypus, like our mascot, Gizmo. A platypus is a little of this and a little of that. Our Nerds are technicians, teachers, therapists, advocates, and more. You're here to solve any and all issues a Member might have.
You will work on a Team of Support Nerds to close Tickets as quickly as possible. Tickets are created by Nerds and Members. We work off of a Queue system of First In/First Out unless the priority is changed by the Engage Team.
Neighborhood Nerds, Inc. was formed in 2012 by Leonard Knight and Mark Armstrong. Leonard had been running a similar concept as Taking IT Home. Neighborhood Nerds has a simple goal of providing CARE to our Members. We believe customer service and customer care have all but disappeared in the world and we’re on a mission to correct that oversight. We will, at the very least, resolve it for our Members.
Neighborhood Nerds is a subsidiary of our larger vision, Gizmo Cares. Today, Neighborhood Nerds is retail Member Centers with teams of Nerds working to serve their local Members by resolving requests as quickly as possible. Our Nerds work to discover opportunities to serve their Members; Plan solutions for the Member’s needs; Review those solutions with the Members for budget, schedule, complexity, etc.; Implement the solution; Educate the Member about the solution; Maintain the solution for the Member.
We want to help you save TIME and have PEACE OF MIND.