Technical Support Manager
WizeHire
Remote
Posted ago
WizeHire

At WizeHire we empower small businesses to grow their dream teams. Every day, thousands of teams use our job ad creation, syndication, and candidate management tools to make their next hire. All of this starts with our team collaborating and innovating in a values-guided and learning-driven environment.

WizeHire is seeking an experienced Technical Support Manager that serves as the technical liaison for the Hiring Coach and Engineering teams, providing technical expertise and problem-solving that enhances the customer experience and strengthens internal processes. If you have knowledge of helping build out and manage the entire ticketing system process, this role is for you!

Responsibilities

  • The Technical Support Manager will communicate effectively with our Hiring Coaches and, when applicable, our clients regarding system functionality and performance. 
  • Serves as “Tier 2” support with access to the WizeHire database to connect the dots of reported issues.
  • Fields all escalated technical support tickets and issues, crafting effective communications and spearheading efficient resolutions to support tickets/product bugs across internal teams.
  • Owns the Hiring Coach ticketing system, prioritizing issues appropriately and tying together parent and child tickets to provide visibility to the effect on our customers.
  • Produces analytical reports and recommendations for Product/Engineering and Customer Success based on trends.
  • Develops and maintains systematic communication of product/user behavior to Product Management. Provides product feedback based on interactions with Hiring Coaches and clients, and works with the Product Manager and Product Specialist to determine priority for any new features or product changes as needed.
  • Assists with quality assurance testing processes prior to all product releases/deployments.
  • Serves as Subject Matter Expert for integrations and customizations. Maintains documentation regarding our integration partners.

Qualifications

  • 4+years’ experience in a technology services role
  • Leadership acumen and proven self-starter accomplishments
  • Outstanding verbal and written communication skills
  • Strong organizational skills
  • Strong analytical and problem-solving skills to determine advantageous solutions for our business and the customer
  • API knowledge and SQL skills required
  • Experience with Java and Python a plus

About WizeHire

WizeHire is an award-winning platform that helps small businesses grow with a better way to hire. Since 2014, WizeHire has focused on a future where small businesses can attract the same high level of talent as big companies. The platform gives business owners an applicant tracking system, expert advice from hiring coaches, and recruiting resources like job ad templates and personality assessments to pre-screen candidates that save time and money and help them hire the right candidate every time. Over 15,000 employers choose WizeHire as the trusted advisor to help grow their business.


You get:

  • A team that is invested in you and your career growth
  • Competitive salary, DOE
  • Healthcare plan
  • Retirement matching program
  • Stock offering
  • Flexible vacation
  • Parental leave
  • Laptop and home office stipend
  • We’re remote-first, so you can work from anywhere (must be eligible for employment in the US)

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's  Privacy Policy  and  Terms of Service.