Technology Support Specialist will be responsible to provide Tier 1-3 Tech Support via chat or email for multiple technology platforms. Candidate must have experience in troubleshooting technology issues, replicating issues, and resolving issues

• High Output & Quick Turnaround
• Customer Service Mindset
• Ability to work in a fast-paced environment 
• Troubleshooting and resolving product-related issues
• Ability to navigate products using internal training documents and articles
• Preferred previous customer service experience through a ticketing system or Email interface
• Preferred tech support and troubleshooting experience in a remote position
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Being able to work independently
• Ability to read through problems to resolve issues

• Previous experience in tech support
• Ability to troubleshoot
• High-speed internet
• Good written and verbal communication
• Attention to detail and good problem-solving skills
• Microsoft Office & Excel experience

The company provides support services to real estate brokerages and real estate agents