Cyally has a fantastic opportunity for a Service Desk Technician II in Fairview, TX. This position is on-site or remote and will service all tickets escalated from Tier 1 and try to find a solution to the customer’s problem on their own or through resources available to them.

• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service requests that require engineer-level support
• Understand processes by completing assigned training materials and blueprints into ticketing system
• Enter all work as service tickets as directed

We Value:

• Understanding of support tools, techniques, and how technology is used to provide IT services
• WLAN/LAN Availability/general network understanding
• Server/Gateway status/availability
• ISP availability and service verification (packet loss, trace routes)
• Failure analysis (Trouble sites)
• Wireless Coverage testing
• AP Troubleshooting (AP good/bad)
• Network Configuration and Verification
• Network management tools to test network connections (packet loss)
• Check Hardware (WAP, Switches) firmware and configurations
• Backup: Configuration, restore (local and Cloud)
• Server troubleshoot and rebuild
• Office Upgrade and Software Migration

CyAlly is a global cyber solutions, intelligence, and forensic advisory firm. Our seasoned staff supports, monitors, conducts threat intelligence, security hardening, information technology audits, and cyber advisory to help organizations succeed. The technology world is battling cyberterrorism. Our mission is to protect our clients' confidentiality, integrity, and availability of their information technology data from all threats.