Technical Support Engineer - Cloud
N2W Software, Inc.
Haifa, Israel
Posted ago
N2W Software, Inc.

N2WS is a market leader in cloud data protection. We are looking for a talented Cloud Support Engineer. 

Our next-generation data protection software, N2WS Backup, and Recovery, is deployed by thousands of companies in over 30 countries. Large enterprises, leading system integrators and government agencies, depend on N2WS to protect their most valuable data in the public cloud. 

Responsibilities

  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues 
  • Be intuitive and inventive by providing solutions and workarounds for customers
  • Document solutions in the form of knowledge-base articles
  • Proactively stay up to date with all the latest technologies concerning N2WS products and the underlying technologies - N2WS provides opportunities for training and certification in the related areas.
  • Learn new product features, cloud services integrations, and train others
  • Proactively identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience

Qualifications

  • At least 4 years of experience in a customer service role where problem resolution skills and deep log analysis were required
  • Be able to effectively communicate in English, written and verbal - A MUST!
  • Self-learning ability - A MUST!
  • Experience with AWS/Azure services including EC2, VPC, IAM, EFS, S3, etc – advantage
  • Familiarity with REST API – advantage
  • Familiarity working with Linux – advantage
  • AWS Certified Solutions Architect associate – advantage
  • Excellent analytical thinking and problem-solving skills
  • Strong work ethic and ability to work independently with minimal supervision - self-managed and team-oriented.
  • Experience working with Enterprise and SMB customers
  • Be available to work Monday to Friday

Compensation
$50,000
About N2W Software, Inc.

N2WS was founded in 2012 with the mission of providing enterprise-class data protection for production environments deployed in the public cloud. N2WS Backup & Recovery was designed and built from the ground up to meet all backup and DR requirements and is now the leading enterprise-class backup, recovery, and disaster recovery solution specifically optimized for Amazon’s AWS EC2 infrastructure. Enterprises can recover complete servers/instances, specific volumes, or individual files in seconds to other AWS regions or even another AWS account, and be back up to production in only seconds.

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