The Neighborhood Nerds Member Center is divided into three teams - Care Nerds, Sales Nerds, Support Nerds. Sales Nerds are responsible for outreach, evangelism, and growth.
Member Engagement Nerds initiate conversations with our Members and discover opportunities to serve them.
Your primary role is engagement.
Your leading activities are phone calls, emails, texts, etc. Your primary lagging metric is "Member Retention".
Neighborhood Nerds, Inc. was formed in 2012 by Leonard Knight and Mark Armstrong. Leonard had been running a similar concept as Taking IT Home. Neighborhood Nerds has a simple goal of providing CARE to our Members. We believe customer service and customer care have all but disappeared in the world and we’re on a mission to correct that oversight. We will, at the very least, resolve it for our Members.
Neighborhood Nerds is a subsidiary of our larger vision, Gizmo Cares. Today, Neighborhood Nerds is retail Member Centers with teams of Nerds working to serve their local Members by resolving requests as quickly as possible. Our Nerds work to discover opportunities to serve their Members; Plan solutions for the Member’s needs; Review those solutions with the Members for budget, schedule, complexity, etc.; Implement the solution; Educate the Member about the solution; Maintain the solution for the Member.
We want to help you save TIME and have PEACE OF MIND.