The Neighborhood Nerds Member Center is divided into three teams - Care Nerds, Sales Nerds, Support Nerds. Sales Nerds are responsible for outreach, evangelism, and growth.
Sales Nerds perform Audits, Design Plans, lead TechTalks, educate, and inform. Sales Nerds also manage the Social Media on Facebook, Twitter, Linkedin, etc. Sales Nerds work as a team to grow membership.
The primary role of the Sales Nerd is Education.
Your leading activities are TechTalks, Podcats, QuickTips, Facebook posts, Twitter posts, Linkedin posts, etc. Your primary lagging metric is "Member Growth".
Neighborhood Nerds is more Life Support than Technical Support. Our members pay a monthly fee to have access to a team of Nerds who provide a Concierge-type service. Our membership model allows our Nerds to know our Members and their technology. This knowledge gives our Nerds the best possible opportunity for success each and every time. Successfully providing solutions to our Members is the primary goal of Neighborhood Nerds.
Our Nerds strive to increase proactive engagements with our members while reducing reactive requests. Every Nerd is responsible for maintaining the knowledge base for all members. Each Nerd is constantly updating Member Profiles, Member Manuals, Notes, etc. so we always have a complete understanding of who the member is and how we can best serve them. Nerds are also required to engage all members EVERY month via phone, email, note, visit, etc.