Member Engagement Expert
Neighborhood Nerds, Inc.
Knoxville, TN
Posted ago
Neighborhood Nerds, Inc.

The Neighborhood Nerds Member Center is divided into three teams - Care Nerds, Sales Nerds, Support Nerds. Sales Nerds are responsible for outreach, evangelism, and growth.

Member Engagement Nerds initiate conversations with our Members and discover opportunities to serve them.

Your primary role is engagement. 

Your leading activities are phone calls, emails, texts, etc. Your primary lagging metric is "Member Retention". 

  • Contact every Member every month
  • Discover opportunities to serve our Members
  • Work with Support to Write Nerd Recommendations to address the opportunities you discover
  • Engage and know our Members
  • Be the advocate for the Member to Neighborhood Nerds
  • Other duties as assigned
This is a VERY high touch position. You must LOVE people and be very comfortable starting and carrying conversations. 
  • Must love people
  • Must love helping people
  • Must love solving problems
  • An aptitude for acquiring knowledge of new technology and its uses
  • Excellent time management skills
  • Public speaking and presentations
  • Adapt to an ever-changing work environment. This is a prototype store for future stores.
About Neighborhood Nerds, Inc.

Neighborhood Nerds, Inc. was formed in 2012 by Leonard Knight and Mark Armstrong. Leonard had been running a similar concept as Taking IT Home. Neighborhood Nerds has a simple goal of providing CARE to our Members. We believe customer service and customer care have all but disappeared in the world and we’re on a mission to correct that oversight. We will, at the very least, resolve it for our Members.

Neighborhood Nerds is a subsidiary of our larger vision, Gizmo Cares. Today, Neighborhood Nerds is retail Member Centers with teams of Nerds working to serve their local Members by resolving requests as quickly as possible. Our Nerds work to discover opportunities to serve their Members; Plan solutions for the Member’s needs; Review those solutions with the Members for budget, schedule, complexity, etc.; Implement the solution; Educate the Member about the solution; Maintain the solution for the Member.

We want to help you save TIME and have PEACE OF MIND.

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