Technical Customer Care

Real Geeks - Dallas, TX

Posted ago

The Real Geeks technical support team is looking for talented individuals with knowledge in technology. The ideal candidate should take ownership of their work and be passionate about providing excellent customer care to our clients.

Our technical support team focuses on assisting our customers in building out their websites, understanding our products, technical troubleshooting, along with day to day problems they might have. 

We want problem-solving enthusiasts with outstanding people skills, who can determine, clarify, and correct any issues our clients might have and follow-up with them to ensure resolution! 

We are seeking great communicators who are willing to spend time on the phone with our clients to educate them on how our features can help them generate more business.

In addition to a salary, we offer paid benefits (Medical, Dental, Vision and Prescription) as well as PTO.

Position is based in Dallas, TX

Responsibilities

  • Work as part of a team to help clients use our product
  • Solve problems and document it thoroughly
  • Use judgement to sense the client’s mood through empathetic and patient communication skills
  • Monitor the service desk ticket queue and provide answers in order to ensure resolution to the client’s inquiries
  • Be proactive by picking up the phone and doing screen shares with the client instead of relying solely on email communication
  • Be responsible for the success of the company as a whole, must work well with others and bring a positive attitude to the workplace


Qualifications

  • Experience in technical customer support or similar roles
  • Quick learner with a general comprehension of technology and how the internet works
  • Positive, friendly and mature work attitude and enthusiasm for achieving excellence
  • Ability to communicate clearly, both verbal and written
  • Demonstrate self-confidence when communicating by phone
  • Resourcefulness and flexibility
  • Advanced judgement, negotiation, problem solving skills, and ability to troubleshoot
  • Highly organized, detail oriented, team-centric, and a keen sense of urgency
  • Efficiency through follow up and organization
  • Working knowledge of computers and able to learn new software quickly


Compensation

$35,000 - $45,000 (based on experience and talent)

About Real Geeks

Real Geeks builds powerful, simple and easy-to-use software to help real estate professionals do more business. We are passionate about helping our clients with innovative solutions that make their lives better by bringing modern technology to the real estate industry. Our products and services are of the highest quality and best value in the industry. We are looking for passionate, hard-working people that want to be part of our rapidly growing company and take ownership and pride in what they do. 


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