SpinXpress is a fast-growing, state-of-the-art, laundry concept looking for a Retail Manager that is ready to grow with us. We are on a mission to change the laundry industry by providing an ultra-convenient experience in a modern, friendly, and safe environment.  

Our service and our people are truly one of a kind and we're changing the way people think about laundry. While embarking upon a career with us, you will work within an amazing team of passionate professionals collaborating to exceed expectations in all facets of our growing business.

As Retail Manager, you will lead your team to ensure our customers are treated with excellence and leave happier than when they arrived. We are seeking a candidate with a friendly, driven, and professional attitude who can use their prior experience to lead a team, oversee daily operations, and grow with us. The ideal candidate will have strong retail or food service experience.

 What we offer:

• Base pay + competitive bonus program
• Discounted laundry services
• Consistent, yet flexible, work schedules
• Casual work environment

You will be an integral part of the organization and help drive our growth. What do you get out of it? a truly unique experience working with a startup in a consumer services industry that is about to blast off. You will be a forerunner in helping us build a service that is making its way into mass adoption. Get ready to scale your career.  

• Create a workplace culture that is consistent with SpinXpress goals and identify mission, vision, and values of SpinXpress Recruit, interview, select, hire and employ appropriate number of employees
• Manage and improve operational practices
• Track and forecast operational trends and analysis
• Provide daily operations oversight for outside teams
• Formalize policies and procedures in accordance to HR regulations
• Provide oversight and direction to all team’s members in accordance with SpinXpress Policies and Task List
• Coach, mentor, and develop staff, including overseeing new employee on-boarding
• Empower employees to take responsibility and expect accountability with consistent feedback
• Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment
• Maintain employee work schedules including training, call-ins, and managing overtime hours
• Maintain daily transparent communication with Senior Management
• Manage overall operational budget of stores and achieve GOP goals
• Develop and implement processes and procedures to maintain operational excellence (quality, speed, efficiency and output) continuously

• Managerial experience highly preferred
• Strong history of retail or food industry experience is required
• History of achieving and consistently exceeding professional goals
• Enjoy being in a dynamic job where no task is above or below you
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Customer empathy. You empathize with customers and seek to solve problems from their perspective
• Your schedule is flexible and will be willing to work weekends and evenings when necessary

At SpinXpress, we offer a one-of-a-kind clean, bright, and safe laundry experience! Giving back to our community is top priority for us, and we always strive to provide the 5-star laundry experience that everyone deserves.