Store Associate
The UPS Store 5606
Boyertown, PA US
Posted ago
The UPS Store 5606

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

Responsibilities

  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Maintain customer accounts and update with new account information as needed
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Process customer requests, including shipping packages and providing print services
  • Pack customer items to UPS Shipper standards (you will get trained on this to become a packing expert)
  • Maintain customer shipping or mailbox accounts and update their information as needed
  • Reply to incoming phone calls from customers including product and service questions, general information, and complaints


Qualifications

  • High school graduate, G.E.D. recipient, or equivalent
  • Experience working in a customer-oriented atmosphere
  • Display strong communication skills, active listening skills, and personal skills
  • Display strong communication skills, active listening skills, and personal skills
  • Strong knowledge of customer interface and interaction
  • Must have graduated high school, received a G.E.D. or equivalent
  • Must have basic computer and typing abilities
  • Must be able to lift 50 pounds
  • Must have reliable transportation
  • Being a notary is helpful, but NOT required


Compensation
$12 - $14 hourly
About The UPS Store 5606

The UPS Stores in Douglassville, Gilbertsville, and Sinking Spring, PA are here to help individuals and small businesses by offering a wide range of products and services. We are locally owned and operated and conveniently located.


While we're your local packing and shipping experts, we do much more. The UPS Store is your local print shop, providing professional printing services to market your small business or to help you complete your personal project or presentation. We offer secure mailbox and package acceptance services, document shredding, office and mailing supplies, faxing, scanning, and more. Everything for your small business, even shipping.

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