Software Support Specialist
Inertia Legal
Gainesville, GA US
Posted ago
Inertia Legal

Are you a seasoned tech support specialist searching for a dynamic team? Or are you looking to start your career and have a knack for service that can contribute to a team’s growth and drive? Let’s talk. We are looking for a highly tech-oriented Software Support Specialist to join our service team and be at the forefront of client engagement. He/She will be responsible for performing 1st tier support by diagnosing and solving submitted issues, maintaining client server and endpoints, and overall delivering a top notch customer service experience.

Responsibilities

  • Develop a deep knowledge of all company systems and applications 
  • Engage in email / phone correspondence to answer customer questions and solve product related issues in a timely manner 
  • Conduct user setups
  • Provide remote monitoring
  • Perform routine maintenance 
  • Collaborate on software implementation and engineering projects as needed

Qualifications

  • 1+ years in IT support desired
  • Technical understanding of Microsoft Windows and IT Administration
  • Bachelor's degree or graduation from a two -year college program in a related discipline is preferred but not required.
  • Excellent communication skills
  • Detail oriented problem solver

Compensation
$40,000 - $50,000 yearly
About Inertia Legal
  • Our team is made of high-achieving growth-minded tech nerds that love people, coffee, and a relaxed environment to work in.
  • We are a service company that loves software and technology.  Our ideal candidate is a highly effective problem solver and has a passion for coupling their technical knowledge with strong communication and efficiency.  
  • Our niche is Legal Technology with a focus on document and practice management solutions. We implement, support, and consult on dynamic legal technology platforms such as NetDocuments, Clio, Actionstep, and Worldox. Check out our website https://www.inertia.legal/ for a listing of the partners we work with.  
  • We’ve been at this for 20 years and have worked with over 500 clients.  

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