We’re seeking a positive, personable software customer success representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, and a positive work environment, and can’t wait to get started!
You will be working directly with clients to help them achieve results with our software.
- Communicate with users via chats, emails, and phones
- Helping customers setup software software integrations
- Troubleshooting bugs or issues that come up
- Testing new releases
- Proactively reach out to customers to ensure satisfaction and awareness of features
- Update customers on status of their feedback and bug reports as bugs are squashed
- Generate release notes and knowledgebase articles
- Strong knowledge of customer interface and interaction
- Excellent active listening, interpersonal, and communication skills
- A warm, engaging personality
- Strong customer success skills
- A genuine interest in making sure that the customer is taken care of
- Experience in a customer-facing role
- Very Tech Savvy
- Ability to troubleshoot issues by asking good questions
- Experience working with CRMs
- Experience in the real estate investing industry is a big plus but not required
We’re a SaaS company that helps real estate investors (house flippers/wholesalers) that buy houses directly from sellers, turn more seller leads into deals. We’re a team united by our shared values of Simple, Own It, Focus, Love, and Growth.
We were founded by a real estate investor with 20 years of experience in San Antonio, TX. Our customers are awesome small companies (usually 2 to 10 people) that buy houses directly from sellers for investment purposes. We are a well-liked company in the industry.
