The Shipping and Customer Service Representative is responsible for shipping and receiving shipments and performing a variety of customer service support responsibilities. Duties include preparing and shipping customer purchases, interfacing with customers via email, updating customer orders, and handling inbound shipments of materials and supplies. 

• Organizing, packing, and shipping customer orders accurately and in the timeframes required
• Politely interfacing with customers over the phone and via email
• Listening to customers’ feedback and working with management to resolve customer problems
• Consulting with other departments, the management team, and third-party delivery service personnel to expedite or trace missing or delayed shipments
• Efficiently preparing products for sale including labeling, bagging, sealing, and date stamping
• Checking goods received against purchase orders or invoices
• Managing inventory of products stored in the warehouse; ensuring inventory accuracy
• Maintaining and cleaning an assigned work area
• Performing other duties as assigned

• High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience
• Fluency (reading and writing) in English is required
• Training or work experience in a related field of related products is a plus
• Proficiency in MS Office and Gmail
• Familiarity with ShipStation, Gorgias, and BigCommerce is a plus
• Excellent oral/written communication skills
• Excellent customer relationship skills
• Organized with an ability to prioritize work duties
• Able to regularly perform light lifting and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

Packit Gourmet is an ATX-based e-commerce brand focused on developing shelf-stable camp meals & DIY cooking ingredients for backpackers, hikers, paddlers, nomads, or anyone seeking a well-fed wilderness experience! Located in the scenic Texas Hill Country near Dripping Springs/Bee Cave, we are looking for a reliable, hardworking person to join our team.

We value work-life balance and believe in a work hard, live well approach to the workplace. Packit Gourmet offers 22 days of paid time off per year, 401(k) matching opportunities, and a flexible work schedule. We will expect you to be dedicated, hardworking, and a driver of innovation during work hours. We will always honor your free time, be flexible with appointments or personal events and respect your time away from work.

The Shipping and Customer Service Representative position is a full-time job, which begins immediately.