Service Writer
Truck Equipment Inc
Green Bay, WI US
Posted ago
Truck Equipment Inc

Truck Equipment is a growing and diversified company, seeking highly motivated and talented individuals to grow with us. We have been in business for almost 60 years, opening our doors in Green Bay, Wisconsin in 1959, and have been a leader in the Heavy Duty Trucking Industry providing our customers with; Truck & Trailer Service, Parts Sales, Trailer Sales, Semi-Trailer Rental, and Leasing, Commercial Truck Equipment Sales, Service, and Installation, Snow & Ice Removal Equipment, a fully equipped Hydraulic Center and a Graphic's & Sign Shop. We have Wisconsin locations in Green Bay, Appleton, and Wausau, and a Michigan location in Escanaba.

Currently, we have an opening for a Service Writer at our Green Bay location. This position is responsible for assisting customers with their service needs and assisting the service management team.

Responsibilities

  • Greet customers at the service department and answer phone calls
  • Confirm and update customer info
  • Check-in new vehicles and enter vehicle info on repair orders
  • Complete customer follow-up phone calls
  • Assist with service quotes
  • Locate parts and pricing for quotes on shop jobs
  • Create work orders
  • Verify and enter parts on repair orders
  • Schedule vehicles or parts to outside vendors
  • Submit warranty claims
  • Complete work order billings to fleet maintenance companies
  • The track recalls on parts
  • Daily yard check
  • Occasional driving of company vehicle
  • Follow-up on all service activities with all key stakeholders

Qualifications

  • Excellent customer service skills
  • Possess strong organizational skills
  • Strong communication skills, both verbal and written
  • Experience with Computers, Microsoft Office, Internet, and e-mail preferred
  • Experience in the Heavy Duty Truck Industry preferred, but not required

Compensation
$17 - $22 hourly
About Truck Equipment Inc

Truck Equipment, Inc. has been a leader in the heavy-duty trucking industry for over 60 years and is a full-service provider with the following offerings: 


  • Commercial truck equipment sales, service, and installation
  • Snow and ice removal equipment
  • Aftermarket parts sales
  • Hydraulic sales and service
  • Sign and graphics shop


Truck Equipment has 3 locations in Wisconsin and 1 in the U.P. 


Vision Statement

We continually strive to provide superior quality products and services to our customers. Through diversity, balance, innovation, and a proactive approach, we will strengthen our link in the chain of operational associates to benefit all and realize a profit. We are committed to creating a positive collaborative environment and relationships based on trust and integrity that are rewarding to customers, suppliers, team members, and the community.

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