Service Dispatcher
Pure Plumbing
Las Vegas, NV US
Posted ago
Pure Plumbing

Why You Will Choose Us

At Pure Plumbing & Air, Our team is growing, and we’re looking for our next problem-solving dispatcher/call center representative. Our mission is to deliver a phenomenal service while protecting the health of the nation. We know that dealing with plumbing challenges can be a huge burden and it is our job to make sure that every customer has peace of mind from the moment they call us. We have built our extraordinary reputation by ensuring that our plumbers and staff always uphold our core values. Service, Honor, Growth, Systems, and Fun are what we stand for. As a Pure Plumbing & Air member, you will be part of a family that supports you and sets you up for success because at Pure we know that working together makes us stronger. Join us in our mission to deliver phenomenal services to our community in Las Vegas, NV.

Who We Are Looking For

Our company of hard-working, positive individuals is in need of a Full-Time Dispatcher. Our ideal candidate will have a positive mindset, be committed to excellence, and exemplify utmost professionalism, and impeccable integrity. We believe strongly in promoting from within; meaning, opportunities for advancement are available!

Responsibilities

Our Dispatcher's primary job functions are:

  • Maintaining daily schedules for the service technicians, installers, and apprentices.
  • Assigning install technicians and apprentices accordingly.
  • Dispatching technicians to jobs.
  • Coordinate client schedules with technician availability throughout the day.
  • Assist technicians and managers in assigning calls to the schedule, and updating availability.
  • Schedule return trips for special order jobs, multiple-day jobs, and for recalls.
  • Maintain the on-call schedule for service technicians.
  • Communicate with managers, employees, and customers in a clear and concise manner.
  • Provide accounting with pertinent billing information.

Qualifications

  • Advanced customer service skills.
  • 1 year of experience in a call center, dispatching, or project management or equivalent.
  • Computer-oriented, proficient in Windows-based applications like Microsoft Office.
  • Excellent oral and written communication skills with regard to spelling and grammar.
  • Excellent interpersonal and telephone skills including creative problem-solving.
  • Strong organizational skills, detail, process-oriented and demonstrates leadership capability.
  • Professional attitude, enthusiastic, high energy, and reliable.
  • Ability to work on multiple projects and prioritize within set deadlines.

Compensation
$17 - $24 hourly
About Pure Plumbing

Pure Plumbing first opened its doors back in May 2013 as a small, family-owned plumbing business that simply wanted to do things right for our customers. This straightforward and old-school way of doing business quickly flourished, and we grew at an astronomical rate into one of the Las Vegas area’s leading plumbing companies. We are now breaking into HVAC and looking to grow our team.


What You Should Expect from Us

  • Paid training
  • Full-Time Employment
  • Health Insurance Benefits (Medical, Dental, and Vison)
  • Sick and Vacation Pay
  • Opportunities for Growth
  • Supportive team members and leadership
  • Professional development trainings
  • A FUN work environment


Submit your application today and become part of our Pure Plumbing Family!

Work Remotely

  • No


Job Type: Full-time

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