Service Advisor
Cartronics
Nashville, TN US
Posted ago
Cartronics
Our bustling car dealership seeks a capable and organized automotive service advisor who will work full-time to address customer concerns, develop cost estimates, and calculate cost savings for customers. Our ideal candidate will have excellent written and verbal communication skills and loves greeting customers. We offer a fun dealership work environment, employment benefits, and ample opportunities to advance your automotive industry career. If this role sounds like a fit for you, start your application today!
Responsibilities
  • Follow up after completed service appointments to ensure customers are satisfied with vehicle repairs
  • Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
  • Work with the dealership auto service porter to ensure vehicles are ready for customer pick-up
  • Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more
  • Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs

  • Answering incoming phone calls according to company guidelines
  • Greeting and assisting walk-in customers
  • Offering solutions based on proven company sales procedures
  • Learning about the 12-volt industry and being able to explain it to customers
  • Being the customer's point of contact throughout the buying process

Qualifications
  • Experience using Microsoft Excel, Word, and other basic computer programs is necessary
  • Work history should include a service advisor role or other employment-related to automotive technology
  • A high school diploma or GED is required
  • Possession of a valid, state-issued driver’s license and clean driving record is integral
  • Stellar communication, organizational, and interpersonal skills are needed

  • Some knowledge of 12-volt electronics and/or the 12-volt industry
  • Car enthusiast
  • Passionate and willing to learn
  • Team-oriented. Being able to work well with others
  • Computer literate

Compensation
$50,000 - $60,000 yearly
About Cartronics

Since 1982, Cartronics has been committed to providing the highest quality product technologies and customer service in the Mobile Electronics industry, here in Nashville, TN. We set the industry standard for knowledge and professionalism, and strive to educate our customers while maintaining the highest levels of customer service, quality, and value. With industry-leading brands, in one of the fastest-growing cities in the country, the opportunities are endless. We have 4 locations surrounding Nashville, and a comprehensive website so that all customers, no matter the distance or time of day, can always be in touch with our product and service offerings.

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