Service Advisor
CIRCLE M TIRE AND AUTO
Bakersfield, CA US
Posted ago
CIRCLE M TIRE AND AUTO

Now Hiring a hardworking, trustworthy and responsible Automotive Service Advisor for our Auto Repair Facility in Bakersfield, CA! 

The Service Advisor initiates automotive services and repairs by addressing customer concerns, recommending needed services and maintenance, verifying warranty and service contract coverage, developing estimates, writing repair orders, selling ethically needed repairs and maintenance, and maintaining customer rapport and records. The Service Advisor position has a strong focus on sales and customer service. 

Great customer skills required- Must demonstrate the ability to work collaboratively in a team-focused environment to ensure the ongoing growth of the business!


Reasons to work with us: 

  • We are a family owned company with a team environment
  • We are RAPIDLY GROWING with many opportunities for promotions
  • We are driven by the best practices in the automotive industry


Please learn more about us here: https://circlemtireandautomotive.com/

We look forward to receiving your application! 


Compensation: $60,000- $70,000 (Salary + Bonus)

Upon submitting an application, you will receive an automatic email including two assessments to complete. Resumes without these completed assessments will not be considered.

Responsibilities

  • Ascertains automotive problems and services by listening to customer's description of symptoms- clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor- calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required- obtaining approval signatures, entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle- obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

  • 5-10 years in a Service Advisor position
  • Ability to delegate with a team-oriented mindset
  • Time-management skills
  • Problem-solving capabilities
  • Decision-making skills
  • Exceptional communication skills
  • Ability to work under pressure

Compensation
$60,000- $70,000 (Salary + Bonus)
About CIRCLE M TIRE AND AUTO

The story of Circle M Tire & Automotive begins with the inception of Circle M Hay Co. established back in 1987. The Circle M Hay Co. was created as a family-owned and operated business with a goal of trading the greatest amount of hay possible in a given day - and this goal was proudly met! Our family was able to use our experience with the trucking and hay business to create Circle M Truck Repair, which allowed us to relieve the high cost of maintaining our equipment.

Over the years, Circle M Truck Repair has been fine-tuned to become a tool for businesses in our area to become more cost-effective using our 360 Degree Maintenance Program.

In 2018, Circle M Truck Repair purchased our first shop right here in Bakersfield, CA. With the help of NAPA AutoCare, we acquired the proper equipment and tools to succeed and were soon a trusted choice in the area for all things auto repair. Just within 3 short years, we were able to purchase a second location dedicated to automotive repair.

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