Service Administrative Assistant
SCM Group North America
Duluth, GA US
Posted ago
SCM Group North America

We're looking for a professional, friendly administrative assistant to join our Service team. Your primary job will be to provide administrative support to the SCM Group North America Service team. You will collaborate with Accounting, Fields Service and other internal departments to assure customers receive accurate and timely invoices for service delivery. Job seekers should have superb organizational skills and love solving problems. Ready to join the team? Send in your application today!

Responsibilities

Utilizing company systems to gather, track and upload service data, (technician billable- hours, travel-time, and expenses).

Produces accurate and timely Service invoices.

  • Collaborates and communicates with Account Receivable department, Service Management and customers on invoice issues and corrections.
  • Creates pre-install checklists for customers.
  • Coordinates with Service scheduling to assure customer needs are addressed and invoiced accordingly.
  • Monitors and gathers timekeeping, travel and expenses for Field Service Technicians, uploads this data to create invoices.
  • Follow-up with serviced accounts as needed to provide excellent customer service.
  • Processes Field Service expense reports.
  • Email sorting & proper forwarding for best resolution.
  • Works cross-functionally to seamlessly deliver excellence in customer care.

Qualifications
  • Shows great interpersonal skills and excellent written communication
  • High school diploma or GED required, some college experience preferred
  • Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues

  • A minimum of two years of demonstrated and related experience in an administrative role.
  • Prior experience working in a Service department dedicated to providing service to industrial, mechanical, machinery customers/vendors across the nation is strongly preferred.
  • Knowledge of Accounting or Accounts Receivable with excellent attention to detail and a strong orientation toward quality.
  • A minimum of intermediate proficiency with Excel spreadsheets and ability to use Microsoft Office applications.
  • Past experience in building and coordinating invoicing for Service with assignments nationwide (preferred).
  • Experience in processing expense reports.
  • Strong customer focus and problem-solving skills to address customer inquiries and invoicing issues.
  • Ability to thrive in a fast-paced, deadline-oriented environment.
  • Fully fluent in English. Proficiency in another language such as Spanish or Italian is a plus.

Compensation
$35,000 - $45,000 yearly
About SCM Group North America

SCM Group North America is a world leader in industrial woodworking machinery. We are part of SCM Group S.p.a. Italy, providing the most advanced skills and know-how in the fields of machinery and industrial components over the last 70 years. SCM Group North America is the center of all North American Sales, Service, and Spare parts, supporting our customers in the furniture, construction, cabinetry, and various other market sectors. 


We offer a team-oriented work environment, competitive compensation, and a strong benefits package, including affordable Medical, Dental, and Vision coverage; company-paid STD, LTD, and Life; plus a 401(k) with matching.

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