Are you a problem-solving IT Pro who knows how to quickly eliminate higher-level issues for the modern small-to-medium sized business? Do you know how to not only solve a technical challenge but project confidence and let people know they are taken care of at the same time? Do you have a knack for identifying issues people did not even know they had?
If you have read this far, we welcome you to learn more about our Senior IT Service Engineer position.
Echopath is seeking a Senior IT Service Engineer who will be responsible for handling service ticket escalations and onsite work at our customers. The ideal candidate will be reliable, highly motivated, possess the ability to work well individually and within our team, have a desire to learn, and a keen eye for detail and organization. The Senior IT Service Engineer takes on the additional role of ensuring the team’s ability to complete tasks on time to our quality standards. This includes mentoring and assisting other team members.
A day in the life.
In this position, expect every day to be different and fast-moving as we work to enthusiastically support our customers and make sure they are as productive as possible. A typical day includes solving a wide range of both routine and complex support requests involving software and hardware issues. You will be regularly interacting with our customers to make sure their issues are taken care of and their IT is working for them and not against them.
Examples of the types of systems you could be supporting include Windows Servers, Windows 10, Remote Desktop Deployments, VPN’s, SAN/NAS, Virtualization, Azure, Microsoft/Office 365, Firewalls, Switches, Access Points and AV/EDR Solutions.
Must be a U.S. Citizen who resides in the U.S. and pass a background check
Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity (EOE/AA M/F/D/V/SO/GI)
Required Technical Skillset
Preferred Solutions Experience
Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems administration, help desk, and strategic planning services to clients across the United States. Our team takes pride in ensuring clients get the best solutions for their businesses. By combining a deep understanding of technology and their organization, we become our clients’ trusted partners in IT.