Full Time, competitive salary, full benefits and bonus potential.
The secretary performs clerical tasks ensuring a smooth and efficient department flow. The secretary facilitates notification of patients and surgeons regarding scheduling of surgeries, appointments and tests. The secretary enters patient/surgery information in computer and maintains accurate and orderly schedules for the provider. The secretary maintains order/charge entry and completion of daily reports and tasks.
Answer telephones / process faxes:
Promptly answer the telephones using approved scripting
Provide assistance to patients
Task all clinical questions to physicians or clinical staff per clinic policy
Utilize instant messaging or other department communication method to immediately contact clinical personnel with urgent requests
Return all phone calls within one business day; urgent calls immediately
Select surgery dates based upon scheduling availability, diagnosis, urgency and MD preferences.
Write up surgery charge tickets with CPT and ICD-9 codes for MD approval.
Put global days into computer per clinic policy
Input surgery charges or turn in to department coder per department policy
Schedule Ancillary Services: document the reason whenever a diagnostic test is not scheduled at Pinehurst Surgical.
Schedule hospital or surgery center surgeries/tests:
Input appropriate orders for surgery or ancillary services
Register New Patients and Schedule Appointments:
Enter or verify demographic and insurance information
Use ihealth task list to register patient if info is received from patient portal
Process incoming referrals based on clinic and department policy
Assess whether a referral from the primary is necessary based on patient insurance
Assure the patient’s insurance has a contracted insurance carrier
Schedule the appointment
Provide the patient directions and any needed information to prepare them for the appointment
Send note to the patient and referring physician for patients who don’t show up
Make note in patients chart for patients who cancel their appointments
Verify the insurance card is up to date in the system
Accurately complete the benefit form
Contact the insurance carrier on-line or by phone
Task the benefit form to the financial counselor and if the patient is present, escort the patient to the financial counselor
Order Management/Charge Entry for Clinic Charges
Schedule committee meetings, seminars, vacations and personal appointments on the provider’s calendar
Send out notifications to manager and other persons/entities of provider changes in schedule so that appropriate staffing and surgery schedule adjustments can be made
Collect and distribute mail
Contact PAS department with any clinic delays in providers arrival or clinic schedule per clinic policy
Complete all Disability forms and FMLA forms per clinic policy
Review failed fax logs
Correct any issues by working the hold / denial buckets