Secretary II (CMA or LPN) - Urology
Pinehurst Surgical
Pinehurst, NC
Posted ago
Pinehurst Surgical

Full Time, full benefits, and bonus potential.

Must be a Certified Medical Assistant or Licensed Practical Nurse!

SUMMARY:

The secretary performs clerical tasks ensuring a smooth and efficient department flow. The secretary facilitates notification of patients and surgeons regarding scheduling of surgeries, appointments and tests. The secretary enters patient/surgery information in computer and maintains accurate and orderly schedules for the provider. The secretary maintains order/charge entry and completion of daily reports and tasks.

Responsibilities

POSITION REQUIREMENTS: 

Answer telephones/Process faxes

  • Promptly answer the telephones using approved scripting
  • Provide assistance to patients
  • Task all clinical questions to physicians or clinical staff per clinic policy
  • Utilize instant messaging or other department communication method to immediately contact clinical personnel with urgent requests
  • Return all phone calls within one business day; urgent calls immediately
  • Provide accurate messages to all staff and task physicians with referring physician requests
  • Process incoming faxes and send out faxes as needed daily

Schedule Surgeries and Ancillary Services

  • Select surgery dates based upon scheduling availability, diagnosis, urgency, and MD preferences
  • Write up surgery charge tickets with CPT and ICD-9 codes for MD approval
  • Put global days into computer per clinic policy
  • Input surgery charges or turn in to department coder per department policy
  • Schedule Ancillary Services: document the reason whenever a diagnostic test is not scheduled at Pinehurst Surgical
  • Schedule hospital or surgery center surgeries/tests: Fax in the surgery posting sheet/orders and appropriate patient records based on procedure; Provide a routing slip with prioritized steps; Escort the patient to preadmissions as needed
  • Input appropriate orders for surgery or ancillary services

Register New Patients and Schedule Appointments

  • Enter or verify demographic and insurance information
  • Use ihealth task list to register patient if info is received from patient portal
  • Process incoming referrals based on clinic and department policy
  • Assess whether a referral from the primary is necessary based on patient insurance
  • Assure the patient’s insurance has a contracted insurance carrier
  • Schedule the appointment
  • Provide the patient directions and any needed information to prepare them for the appointment
  • Send note to the patient and referring physician for patients who don’t show up
  • Make note in patient's chart for patients who cancel their appointments

Complete Precertifications

  • Verify the insurance card is up to date in the system
  • Check eligibility
  • Accurately complete the benefit form
  • Contact the insurance carrier on-line or by phone
  • Task the benefit form to the financial counselor and if the patient is present, escort the patient to the financial counselor

Order Management/Charge Entry for Clinic Charges

  • Input appropriate orders per provider requests
  • Follow order and request through to completion
  • Notify appropriate person(s) if results have not been received in timely manner per department protocol
  • Keep current daily/weekly/monthly order and task reports per clinic policy
  • Input provider charges on a daily basis ensuring all diagnosis and procedure codes are accurately and completely entered

General Administrative Duties

  • Schedule committee meetings, seminars, vacations, and personal appointments on the provider’s calendar
  • Send out notifications to manager and other persons/entities of provider changes in schedule so that appropriate staffing and surgery schedule adjustments can be made
  • Collect and distribute mail
  • Contact PAS department with any clinic delays in providers arrival or clinic schedule per clinic policy
  • Complete all Disability forms and FMLA forms per clinic policy
  • Review failed fax logs
  • Correct any issues by working the hold/denial buckets

Qualifications

PREFERRED QUALIFICATIONS: 

  • Associate's degree in medical office administration or technology
  • Two years experience in a medical setting
  • Experience with ICD-9 and CPT-4 coding
  • Experience with Microsoft Office Suite
  • Must have a valid Medical Assistant Certification or Practical Nurse License

PERSONAL CHARACTERISTICS:

  • Strong interpersonal abilities
  • Well organized
  • Maintains confidentiality
  • Service orientation
  • Ability to relate sensitively to patients

Compensation
Varies depending on experience
About Pinehurst Surgical
Pinehurst Surgical is a state-of-the-art facility located in Pinehurst, North Carolina with locations in Rockingham, Sanford, Raeford, Laurinburg, Troy and more!

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