Secretary I - Switchboard
Pinehurst Surgical
Pinehurst, NC US
Posted ago
Pinehurst Surgical

Secretary I
Urology Department

Full Time 40 Hours Per week

Includes competitive salary, full benefits and bonus potential!


This position is primarily for switchboard, but will include filling in for provider secretaries as well as pre-certifications and referrals.  


SUMMARY:

The Secretary I perform clerical tasks ensuring a smooth and efficient department flow. They may perform some or all of the categories of tasks contained in this position description. They provide support to a department or to the primary secretary assigned to a physician.  

Responsibilities

POSITION REQUIREMENTS:

Answer telephones/Process faxes

  • Promptly answer the telephones using approved scripting
  • Provide assistance to patients
  • Task all clinical questions to physicians or clinical staff per clinic policy
  • Utilize instant messaging or other department communication method to immediately contact clinical personnel with urgent requests
  • Return all phone calls within one business day; urgent calls immediately
  • Provide accurate messages to all staff and task physicians with referring physician requests
  • Process incoming faxes and send out faxes as needed daily

Register New Patients and Schedule Appointments

  • Enter or verify demographic and insurance information
  • Use ihealth task to register patient if info is received from patient portal
  • Process incoming referrals based on clinic and department policy
  • Assess whether a referral from the primary is necessary based on patient insurance
  • Assure the patient’s insurance has a contracted insurance carrier
  • Schedule the appointment
  • Provide the patient directions and any needed information to prepare them for the appointment
  • Send note to the patient and referring physician for patients who don’t show up
  • Make note in patients chart for patient’s who cancel their appointments

Complete Precertifications

  • Verify the insurance card is up to date in the system
  • Check eligibility
  • Accurately complete the benefit form
  • Contact the insurance carrier on-line or by phone
  • Task the benefit form to the financial counselor and if the patient is present, escort the patient to the financial counselor

Cover for Secretary IIs when they are on PTO or out of the office. 

  • Schedule and order tests/procedures
  • Obtain precerts and referrals as needed
  • Enter charges into the computer system

Qualifications

PREFERRED QUALIFICATIONS:

  • Associates degree in medical office administration or technology
  • Two years experience in a medical setting
  • Experience with ICD- 10 and CPT-4 coding
  • Experience with Microsoft Office Suite

PERSONAL CHARACTERISTICS:

  • Strong interpersonal abilities
  • Well organized
  • Maintains confidentiality
  • Service orientation
  • Ability to relate sensitively to patients

Compensation
$12.50 per hour
About Pinehurst Surgical
Pinehurst Surgical is a state-of-the-art facility located in Pinehurst, North Carolina with locations in Rockingham, Sanford, Raeford, Laurinburg, Troy and more!

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