Scheduling Coordinator
Safe Pro Pest
Frisco, TX US
Posted ago
Safe Pro Pest

$500 hiring bonus after 90 days and 180 days

Why would anyone want to join us?

After 90 days training potential to work from home. Health insurance, Paid time off Bonus and commission incentives.

At Safe Pro , our number one priority is to align with our core values. If the core values listed below align with you. This is the place you want to be.

Our mission: Do the right thing and fear no bug

Our vision: To change the perception of the pest control industry, by providing outstanding ethical and safe service, while receiving recognition as the most innovative and dedicated pest control company.

Our core values:

  • Trustworthy - We strive to act in a manner that builds trust with our clients and our community. Our actions speak louder than our word.
  • Teamwork - We work together to meet the needs of our clients and our team.
  • Dependability - We honor our commitments by being reliable and helping others.
  • Participation - The only way to excel is to engage in meetings, friendly competitions, and company functions. Coming together only makes our team stronger.
  • Always learn - There is no end to knowledge and we continue to seek it. Never stop growing, always be learning.
  • Personal accountability - We believe in measuring ourselves against the highest standards of integrity at all times.

Now for the boring stuff.

We are looking for a customer-oriented service representative that wants to WOW our clients. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Supplemental Pay: Bonus pay, Commission pay

Responsibilities

  • Manage incoming calls
  • Must be available at 7 am Tuesday mornings (Admin meeting)
  • Must work an occasional Saturday every 6-10 weeks (1 Saturday after training)
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Benefits: Health insurance, paid time off
  • DRUG FREE CLEAN BACKGROUND

Compensation
$15 - $16 hourly
About Safe Pro Pest

THE FUN PART

Tired of not having your opinion heard?

Craving a “Family” atmosphere, with continuous training and education?

Come work for one of the fastest-growing pest control companies in North Texas!


We don't do restaurants or apartments.

You will always have functioning equipment that works!

You will get to take your company truck home.

We pay for fuel and tolls and uniforms.

We offer training and equipment, truck, fuel, and chemicals.

Efficient service routing is our #1 GOAL.

Team breakfast every Wednesday morning is provided.

YES, we have health insurance for only $140 per month AND we give you $300 per year to put in your Health Savings Account. dental and vision plan included

We care about you, your future, and your family’s future.

Join our team TODAY.

APPLY NOW
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