Sales Operations Manager
Xponential Fitness - West Bloomfield
West Bloomfield Township, MI US
Posted ago
Xponential Fitness - West Bloomfield

The Sales Operations Manager is responsible for a well-maintained operation and ensuring that customer service standards are upheld. He/she will oversee all aspects of the operation as well as the direct supervision of front desk staff and instructors. He/she must have strong customer service skills, knowledge of computers, the ability to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service.

Upon completion of your application, you will receive an assessment from WizeHire to complete via email. The assessment must be completed to be considered for this position.

Responsibilities

  • Lead Generation, Sales, and Retention
  • Manage and grow all revenue streams
  • Create and execute an ongoing marketing plan with the primary goal being lead generation
  • Schedule/participate in 2-3 grassroots marketing partnerships on a weekly basis to drive new guest traffic
  • Optimize class schedule on an ongoing basis
  • Recruit, hire, train, supervise, coach, and mentor all staff
  • Manage maintenance issues, inventory, and cleaning
  • Participate in meetings and training as needed
  • Work closely with the owner to ensure the health and profitability of the operation
  • Social media management with daily posts/stories required
  • The employee must be able to work hours that may exceed 8 hours/day and/or 40 hours/week including nights and weekends
  • May be required to sit or stand for up to 4 hours at a time
  • May be required to reach with hands and arms
  • Must be able to bend, lift, kneel, and drive a car
  • May be asked to occasionally lift up to 30 pounds
  • Close vision, Distance vision, Peripheral vision, Depth perception, and the ability to adjust and focus
  • Must be able to effectively hear in person and via telephone

Qualifications

JOB REQUIREMENTS:

  • 2+ years of sales experience
  • Experience supervising people successfully
  • Proven experience in generating and following up on leads
  • Confident in generating sales and training staff
  • Ability to manage and drive all revenue streams
  • Must be fluent in English and have excellent communication and strong interpersonal skills in person, by telephone, and via email
  • Strong customer service skills
  • Ability to excel in a fast-changing, diverse environment
  • Ability to recognize areas of improvement and make changes using good judgment
  • Solid writing and grammar skills
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines
  • Professional, punctual, reliable, and neat
  • Strong attention to detail and accuracy
  • Trustworthy and able to handle confidential information
  • Ability to work harmoniously with co-workers, clients, and the general public
  • Ability to stay calm at all times and act respectfully and professionally
  • Proficient with computers
  • Upon completion of your application, you will receive an assessment from WizeHire to complete via email. The assessment must be completed to be considered for this position.

Compensation
$45,000 - $78,000
About Xponential Fitness - West Bloomfield

Xponential Fitness is the largest fitness franchisor of boutique fitness brands across a variety of verticals including Pilates, barre, cycling, rowing, dance, yoga, running, boxing, functional training, and stretching.

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