Sales Manager
The Elaine Koch Group
Bethesda, MD
Posted ago
The Elaine Koch Group

Sales Manager/Operations Manager 

The Elaine Koch Group

Seeking talent to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. Must be competent and able to plan ahead many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Responsibilities

  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Supervise staff from different departments and provide constructive feedback
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations
  • Ensure office operates without Elaine
  • Manage Listing/Transaction Coordinator
  • Open up all listings/under contract/checklists and monitor
  • First Point of contact for every team member to go to when they need something
  • Return all calls/emails that come in for Elaine
  • Delegating to team members to provide the most efficiency and expense reduction
  • Creating, improving and adding new systems
  • In charge of expense reduction
  • Growing Team and adding members
  • Planning and completing team meetings
  • Oversee the marketing calendar make sure listings coordinator gets all the post cards out on time
  • Plan social media calendar and make sure its implemented for listings coordinator
  • End of the day make sure all emails/leads are addressed and we are ready for the next day
  • Monitor and maintain database for accuracy
  • New strategies to grown team and make existing team more productive
  • Oversee sales plans and ISA activities of new agents
  • Work closely with CEO to ensure business runs efficiently and grows 
  • Responsible for all properties and day to day operations 

Listings:

  • Process all listings – see checklist
  • Provide twice weekly marketing update or closing update to all clients
  • Prepare leases and process listings/rental leases
  • Make sure all check lists are up to date for all listings 
Daily:
  • Answer and assist all phone calls
  • Any calls Elaine has to return should be directed to contact Elaine via email unless it is a new or existing client
  • Monitor/keep and schedule all appts for Elaine
  • Return and take care of all incoming emails for Elaine except for Post Contract matters for Transaction Coordinator on site
  • Make sure office space is neat and organized
  • Communicate with current clients on any updates you have to their sale of their home as a result of our efforts
  • Update Elaine at the end of each day via email so she is aware of progress, outstanding items for the day and that everything is ready for the following day
  • Implement past client communication regularly to seek regular referrals to ensure 25% or more of team’s business is from past clients

Monthly:

  • Sales reports and tracking progress of annual sales goals
  • Lead generation reports
  • Update on status of competition
  • Marketing campaign update and confirmation all direct mail has gone out for the month to all farms
  • Email marketing campaign has gone out

Weekly:

  • Providing Listing clients with twice weekly reports of progress
  • Working on what we can do to get listings sold
  • Working on new hires, new strategies and new ideas to increase the team and sales

Marketing:

  • Provide data and proof ads, newspapers ads, and post cards
  • Coordinate all sponsorship activities for the year
  • Maintain open house schedule with clients and Buyers Agents Monthly
  • Secure any corporate advertising available
  • Promote any press releases
  • Plan, coordinate, set up/close up and attend Broker opens and or events for Elaine Koch Real Estate
  • Maintain web site maintenance/changes – and blogs
  • Maintain client data base in Contact/Maintain schedule for all past clients

A, B and C lists:

  • Immediately be the first point of contact for any lead that comes in to the office to secure an apt for Elaine.
  • Working content and proofing on monthly Farm Mailings and news paper ads
  • Work on lead generation

Accounting:

  • Be sure Elaine or Bookkeeper pays and or receives all Accounts receivable, accounts payable, payroll tax return preparation, process payroll, set budgets for listings and sponsorships, track expenses and make travel arrangements when necessary for Elaine
  • Review and manage budgets. Provide weekly expense reports and ensure we are within budget
  • Set goals with team and team members/track progress and review with team

Team Support:

  • Support all listing tasks for team members
  • Track team production/set goals with team members
  • Coordinate getting new agents started with preparation of new business cards and going over all our policies and procedures
Qualifications

  • Excellent Communication Skills
  • Highly Efficient 
  • Strong Organizational Skills
  • Multi tasker
  • Leader
  • Problem Solver and forward thinker 
  • Maryland Real Estate License 

Compensation
$75,000 - $100,000+
About The Elaine Koch Group

WHEN ONLY THE BEST WILL DO

Specializing in Maryland and DC real estate since 1989, Elaine Koch has become one of the most highly sought-after real estate agent Groups in the area. With a focus on Montgomery County, District of Columbia, Frederick County, Kentlands, Lakelands, Potomac and Bethesda, Elaine's keen market insight and experience is hard to match. Her passion for excellence and dedication to taking care of her staff and customers continues to result in excellence and a great working environment and real estate experience.  

Today, Elaine is a top producing Maryland Realtor and she leads a group that is passionate about real estate. Her office is made up of exceptional realtors and highly trained administrative associates, reflecting the importance she places on superior support for customers and clients from start to finish. Everyone in the group is dedicated to helping you achieve your real estate goals. 

If you’re looking for an exciting career in the Real Estate industry, then look no further.

We’re seeking dynamic, passionate individuals to join one of the top Real Estate Groups in the country!


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