Renewals and Retention Analyst
Are you a leader in managing customer retention? Do you have a reputation for executing your innovative ideas? Would you like to be part of a culture that values and appreciates its employees? If you answered yes to all of these questions, then we want to know you!
Who We Are
Swyft Filings is an online filing service for business formations. More importantly, we’re a company that has helped budding entrepreneurs start over 150,000 new businesses (and counting). In the last 5 years, we’ve grown from a lawyer and two online entrepreneurs into a team 75 strong – and you can bet we’re not done yet. We are looking for an experienced Renewals and Retention Analyst to ensure our subscription services continue to add value in a seamless way that encourages our customers to continue growing their business with us. This individual will create operating procedures intended to increase customer retention across various lines of business. In addition, you will work closely with the customer support team and eventually build a retention team, teaching how to utilize various techniques to nurture customer relationships and salvage at-risk accounts.
Benefits package includes Medical, Dental, Vision, 401(k) with Company Match, Life Insurance, Disability, Parental Leave, and PTO
Full Time (40 hours per week)
What You'll Do
What You'll Need
Swyft Filings is an online service for business formations and compliance. More importantly, we’re a company that has helped budding entrepreneurial mindsets start over 150,000 new businesses (and counting). We take a complex process and automate it to make it easier for small businesses and individuals to launch their business dreams without having to go it alone or find, hire, and pay high-priced and uncertain legal fees.
In the last five years, we’ve grown from a lawyer and two online entrepreneurial mindsets into a team 65 strong – and you can bet we’re not done yet. We’re self-funded, profitable, and proud to be a leader in our industry. Our mission is to break down barriers so anyone can follow their dreams and create something special for themselves and their communities.