At Neighborhood Nerds, you maintain customers’ trust in Neighborhood Nerds as the skilled expert, diagnosing, solving, implementing and supporting Member’s technical needs. You use problem-solving and people skills to assure Members of swift resolutions to their technical needs. You also educate your team members about products, services, solutions, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide advice and support every day.
As a Neighborhood Nerd, you provide insightful advice and friendly, hands-on technical support to Members in need. You quickly diagnose issues on the spot, explaining situations with patience and empathy. After determining the best path forward, you offer solutions to quickly get Members up and running again. Even if you're juggling more than one Member, you stay conscious of their time demands as well as your own. You fulfill Neighborhood Nerds service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
Our Audio/Video Nerds help members with Video Equipment, Audio Equipment, Service Providers, Streaming, and more. The AV Nerd will help the Member get the most out of their equipment and services. As our AV Nerd, you will take the lead on Requests, Projects and Triage concerning Audio/Video equipment and services. You will recommend AV equipment. You will recommend service providers. You will ensure the service providers do what they say when they say it and make sure our Members are happy!
Duties & Responsibilities
Neighborhood Nerds is more Life Support than Technical Support. Our members pay a monthly fee to have access to a team of Nerds. Our Nerds provide unlimited support on a variety of topics ranging from Apple TVs to WiFi and everything in between. Our membership model allows our Nerds to know our Members and their technology. This knowledge gives our Nerds the best possible opportunity for success each and every time. Successfully providing solutions to our Members is the primary goal of Neighborhood Nerds.