Residential/Small Business Audio/Video Technician

Neighborhood Nerds, Inc. - Knoxville, TN

Posted ago

Overview

At Neighborhood Nerds, you maintain customers’ trust in Neighborhood Nerds as the skilled expert, diagnosing, solving, implementing and supporting Member’s technical needs. You use problem-solving and people skills to assure Members of swift resolutions to their technical needs. You also educate your team members about products, services, solutions, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide advice and support every day.

As a Neighborhood Nerd, you provide insightful advice and friendly, hands-on technical support to Members in need. You quickly diagnose issues on the spot, explaining situations with patience and empathy. After determining the best path forward, you offer solutions to quickly get Members up and running again. Even if you're juggling more than one Member, you stay conscious of their time demands as well as your own. You fulfill Neighborhood Nerds service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

Key Qualifications

  • Strong people skills and a knack for problem-solving.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of customer appointments.

The Job

Our Audio/Video Nerds help members with Video Equipment, Audio Equipment, Service Providers, Streaming, and more. The AV Nerd will help the Member get the most out of their equipment and services. As our AV Nerd, you will take the lead on Requests, Projects and Triage concerning Audio/Video equipment and services. You will recommend AV equipment. You will recommend service providers. You will ensure the service providers do what they say when they say it and make sure our Members are happy!


Responsibilities

Duties & Responsibilities

  • Assist clients in learning to use a variety of technology, including but not limited to smartphones, computers, software & printers.
  • Troubleshoot technical environments using experience, other resources, and collaboration with teammates.
  • Complete work assignments in a timely manner.
  • Record relevant information on client interactions and support, using a variety of tools including but not limited to MHelpDesk, Quickbooks, Slack, Google Drive, Trello.
  • Find best solutions for clients by understanding their needs, desires, competency levels, and financial constraints.
  • Other duties as assigned

Qualifications

Additional Requirements

  • You have an aptitude for acquiring skills in technology and an eagerness to learn.
  • You have excellent time management skills and can make decisions quickly.
Experience

  • The main focus of a Nerds job is Member Service...we live to serve our Members! Any experience you may have in the Customer Service industry is a BIG benefit!
  • Any experience with Selling, Installing, Setting up Audio and Video equipment would be a benefit.

Skills

  • All Nerds must possess certain fundamental skills including - Word Processing (we document everything); Problem Solving (quickly troubleshoot and fix issues); Research (find answers in our Knowledge Base, our Ticketing System, another Nerd, On-line, Etc.); Educating (teaching Members and other Nerds); Marketing/Selling (all Nerds are expected to know and communicate effectively the benefits of NN Membership).

Education

  • We don't really have hard education requirements but do have some expectations of all Nerds. All Nerds must be able to read, write, do some math. Grammar and spelling are very important since most of our Members are not just educated but HIGHLY educated!
  • So, even though we don't require a four-year degree, we do need our Nerds to speak and write well.



Compensation

$9-$15/hour

About Neighborhood Nerds, Inc.

Neighborhood Nerds is more Life Support than Technical Support. Our members pay a monthly fee to have access to a team of Nerds. Our Nerds provide unlimited support on a variety of topics ranging from Apple TVs to WiFi and everything in between. Our membership model allows our Nerds to know our Members and their technology. This knowledge gives our Nerds the best possible opportunity for success each and every time. Successfully providing solutions to our Members is the primary goal of Neighborhood Nerds.

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