Reservations Agent
Kissimmee, FL US
Posted ago

Providing expert knowledge of our brand and products to uncover their needs and recommend personalized solutions that will help guests create experiences and memories like no other destination. You will represent Villatel as both a guide and a salesperson, offering your expertise to help solve guests’ problems.


  • Observe, study and understand the needs of guests.
  • Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo,, and many others.
  • Provides general information regarding Villatel products and services and promotions and the resorts where the homes reside. Quotes prices and availability including cross-selling and up-selling. Secures bookings.
  • Work within a Property Management System (Track), to enter new bookings and modify existing bookings.
  • Services existing bookings including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs and/or guest preferences.
  • Researches and provides information in order to accommodate special needs.
  • Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs.


  • 2 years of reservation experience in travel or hospitality required, preferably in vacation homes.
  • Competitive in nature and motivated to close every lead into a booking!
  • Effective communication skills in spoken and written formats with both internal and external customers. Attention to detail.
  • Understanding property management systems and a broad understanding of Vrbo and Airbnb platforms
  • Demonstrated ability to utilize internal computer software, web-based resources, and Microsoft Office programs. Ability to learn and utilize multiple systems in the completion of job functions.
  • Ability to work in a fast-paced, metric-driven environment.
  • Decision-making skills in situations where variables exist. Ability to assess situations and make mutually beneficial decisions within established guidelines.
  • Sales skills including positioning products to meet customer needs.

$20 hourly
About Villatel

We founded Villatel to re-imagine family getaways by transforming lodging into an experience in and of itself. We offer travelers the high levels of service and consistency of a high-end hospitality brand, in addition to the space, comfort, and small touches of a high-end villa, at an affordable price. 

What sets us apart is our commitment to quality and consistency. Our innovation isn’t vacation rentals—it’s the construction and single platform institutional level ownership of the best-run rentals on the market under one umbrella: Villatel. It's a name that will soon become synonymous with the best experiential vacation homes in the world. And it will carry with it a legacy that families and groups everywhere will remember the moment they’re ready to plan their getaways of a lifetime.

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