Reservations Agent
Doubletree by Hilton Colorado Springs
Colorado Springs, CO US
Posted ago
Doubletree by Hilton Colorado Springs

The DoubleTree by Hilton Colorado Springs currently has an opening for a talented Full Time Reservations Agent to share our infectious "Care Culture" spirit and strive to create a memorable guest experience. Apply now and join us in the "sweet life" of Hilton Hospitality.


This is a Monday to Friday position 9 am to 5 pm with occasional Saturday scheduling. The Reservations Agent is responsible for assisting in the operation of the front desk and guest services area. Must be able to multi-task, and prioritizes with excellent follow-up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.


  • Answers phones and inputs overnight reservation requests into the property management system.
  • Acts as a sales person when booking overnight room reservations to maximize room revenue.
  • Sorts reservations received by mail into current and future.
  • Receives contracts detailing room allotments for conventions from sales representatives and feeds information into terminal.
  • Corresponds with groups and travel agents to answer special requests for rooms and rates.
  • Processes advance deposits for reservations.
  • Fills in when needed in other front offices capacities.
  • Performs call around to hotel competitors to establish rooms rates



  • Possessing strong prioritization and problem-solving skills
  • Possessing strong written and verbal communication skills 
  • Previous hotel front desk experience 
  • Proficient with technology 

$31,200 - $33,300 yearly
About Doubletree by Hilton Colorado Springs

Our hotel near I-25 is five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs and Fort Carson. Garden of the Gods is a 20-minute drive away. 

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