Rental Customer Service Coordinator  - San Marcos, CA

Cart Mart, Inc. is an award-winning low-speed electric and gas automotive dealership. In business since 1959, Cart Mart Inc. is a pioneer in the low-speed vehicle industry, making the golf cart much more than just a golf cart. We work primarily in the commercial and consumer markets specializing in people movers, material haulers, and of course, custom golf carts.

Slow-moving - electric, gas, and diesel-powered vehicles, especially “electric vehicles,” are used in every commercial environment imaginable. These vehicles are popping up everywhere, including on public and private streets. According to nearly every major media outlet, economic analysts all agree that electric vehicles are playing an increasingly major role in the future of sustainability for both the consumer and businesses, and it’s only getting started!

Cart Mart, Inc. employees are making the world a better place by pushing people and companies into sustainable transportation. As a Rental Coordinator, you will be ensuring exceptional customer service. Some of our customers include colleges and universities, K-12 schools, military bases, local and state municipalities, amusement parks, hotels & resorts, golf courses, stadiums, apartment facilities, shopping malls, manufacturers & distribution warehouses to name a few, as well as our internal customers (our employees and departments.) This position is based out of our Corporate Office in San Marcos, CA.

The hourly rate will start at $16 - $18, based on experience Monday - Friday - 8:00 am - 4:30 pm

Additional benefits are included and shall be a part of your compensation, such as the following:

• Training and technical assistance
• 401K with company match
• Medical, dental, vision, and Aflac insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Friends and Family discount program on store merchandise
• Paid Sick Time
• Paid Vacation Time
• Holiday Pay
• Tuition Reimbursement Program
• Employee Referral Program
• Great team dynamics and an environment that rewards your activity.

As a Rental Coordinator, you will be tasked with duties, including:

• All rental functions
• Preparing/Organizing rental inventory
• Preparing/submitting rental quotes
• Monitoring maintenance status and implementing a maintenance schedule.
• Work closely with the Service Department to ensure that we are providing a clean, well-maintained cart.
• Billing/Data entry
• Customer Service
• Consistent follow-up and follow-through are absolute requirements of this position.
• Occasionally must be able to push up to 50 pounds.

• Proficient computer skills with experience in MS Office Applications, including Outlook, Word, and Excel
• Excellent customer service skills
• Excellent organizational skills: the ability to handle multiple projects at the same time.
• Self-motivated, well-organized, and strong attention to detail
• Professional, enthusiastic, and a team player
• Able to work in a fast-paced environment.
• Rental Coordinator experience is a plus!

Our perfect candidate is always willing to learn new things while following dedicated processes and procedures to achieve or exceed goals.

This candidate must have a pleasant demeanor and a positive attitude. You would have common sense and great communication skills. You must be able to enunciate well on phone. You are conscientious, trustworthy, naturally friendly, likable, and hardworking, and you enjoy working with all types of people. You stand out as highly professional and someone to count on. You would have high integrity, be able to multi-task, and meet deadlines. Ultimately, you stay positive when the heat is on and have a “Make it happen” attitude while keeping calm under pressure.

You would need to be able to communicate effectively as well as be able to speak with a variety of people or positions with different skill sets and backgrounds. Consistent follow-up and follow-through, as well as accuracy, attention to detail at all times, and confidentiality, are absolute requirements of this position.

Job offerings are contingent upon passing of a background check as well as drug test. 

Apply now if this sounds like an exciting new opportunity you would like to be a part of!

In business since 1959, Cart Mart Inc. is the nation’s largest mobility systems distributor, with an emphasis on sustainable last-mile transportation solutions such as golf cars, commercial vehicles, electric low-speed vehicles (LSVs), scooters, and batteries. Our focus is on the Sales, Service, Replacement Parts, and Special Event Rentals to B2B, B2C & B2G customers nationwide with seven company-owned and managed locations throughout California, North Carolina, South Carolina, Tennessee, and Georgia and more on the way.

Do you have what it takes to be part of the team?

Cart Mart Inc. is an Equal Opportunity Employer as well as an at-will employer.

Job offerings are contingent upon passing a background check as well as a drug test.

For more information, visit our careers page at: https://www.cartmart.com/content/careers