Receptionist for Busy Criminal Defense Law Firm

Company Description

Ruane Attorneys at Law, LLC is a growing criminal defense firm with offices in Shelton and New Britain. Our office environment is friendly but fast-paced.

Job Description

Ruane Attorneys at Law, LLC is hiring the right person for a receptionist position in our Shelton, CT office.

Our Receptionist team assists with giving a positive first impression of our office to callers and handles inbound calls, manages text messages, and monitors our social profiles for inbound contact requests. This requires face-to-face contact with people at our front desk in our office and will be the welcoming face to our office visitors.

Candidates should enjoy working with people and have the ability to understand and respond to the needs of clients and potential clients. Candidates should enjoy a fast-paced environment, work well independently, have enthusiasm for criminal defense law, and have strong interpersonal and communication skills. Bi-lingual in Spanish and English is a plus.

Our team members are committed to each other and the growth of the firm.

Do you like people? Enjoy talking to them? Do you have and maintain to-do lists to get tasks done timely? Don't mind asking for help to figure things out? This might be the right job for you. 

Veterans are welcome and encouraged to apply!

• Answering inbound calls
• Monitoring inbound text messages
• Checking social direct Messages
• Greet in-office clients for meeting
• Handling mail and packages

• Experience in retail or restaurant customer service, intake, or call handling
• Confidence on the phone
• Ability to set the tone and the pace of the client phone call
• Candidate must show empathy and compassion to clients and puts them at ease during their difficult time
• Candidate must treat a call at 4:30pm on a Friday with the same care and compassion as one at 10am on a Monday
• Demonstrate exceptional communication skills
• Proficient in typing
• Strong multitasking skills
• Associates degree or working towards one
• Good phone skills
• Attention to detail
• Comfortable with technology
• Be self-motivated, intellectually curious and possess a strong work ethic
• Enjoy continuous learning in a fast-paced and friendly work environment

We are a mid-sized law firm headquartered in Shelton, CT with offices and attorneys throughout Connecticut. The firm handles all areas of criminal, civil rights, habeas corpus, motor vehicle, and juvenile law. We fight for underdogs daily.

Our firm was built on the understanding that comprehensive representation does not begin and end in the courtroom. We want our clients to be satisfied with their choice of firm, not just with their choice of attorney. Our client service and support staff are dedicated to making the experience of retaining an attorney as smooth as possible and ensuring that no client ever has a question or concern that goes unanswered. It doesn’t matter how good an attorney is if they don’t pay close attention to the wants and needs of the client. We want to make sure that each of our clients is as happy with the experience they have with our firm as they are with the ultimate result of their case.

We are an equal-opportunity employer.