Receptionist - Client Concierge
Passalacqua & Associates, LLC
Utica, NY US
Posted ago
Passalacqua & Associates, LLC


If you are looking for a fast-paced, positive team environment with professional growth potential, then look no further. Our Criminal Defense and Personal Injury law firm located in Utica and Syracuse, NY have an immediate full-time opportunity for a superstar Receptionist... a team player who has excellent administrative and communication skills that want to be our ambassador of first impressions or “Client Concierge.” This is a fabulous opportunity for someone who wants to make a difference in people’s lives.

Our Owner has an entrepreneurial mindset and truly believes in helping people who've been charged with a crime, or who've been seriously injured, that don't deserve to have their lives ruined as a result. We need a hospitable Client Concierge who is mature, caring, and wants to ensure the client experience with our firm is second to none.

While we are focused on rapid growth, we are still small enough to care about every team member and client. We need someone who is interested in being with us as we grow and is willing to wear multiple hats until the workload supports hiring additional team members.

Currently, we need someone who can help us take control of the front-end client experience by being the first point of contact with the firm, providing general administrative support, and helping us communicate effectively with our clients and potential new clients. Ideally, you will have experience as a Receptionist, Secretary or Legal Assistant in a law firm, but we are willing to train the right service-minded office professional. The most important quality you can possess is a great attitude and willingness to roll up your sleeves and help wherever it’s needed.

If the following describes you, then YOU may be the superstar we are looking for:

  • You believe it’s important to greet all potential and existing clients with a warm, friendly welcome
  • You answer the phone with a smile
  • You are skilled at communicating with people on the phone, in person, and by email
  • You are a relationship-builder who is comfortable interacting with different types of people, personalities, and all levels of authority
  • You see an opportunity for an organization where others see a mess
  • You are eager to learn new tasks and computer software/systems
  • You value doing it right the first time, so you proofread your work and double-check details
  • You know what happens in the office, stays in the office
  • You genuinely care about clients and want to deliver an experience that turns them into raving fans

This position offers a respectful team culture, opportunities for professional development, benefits and a competitive salary based on skills and experience.


Your basic responsibilities:

  • Answer phones and welcome guests
  • Schedule appointments and manage calendars
  • Perform basic administrative tasks - draft documents, copy, scan, file
  • Communicate with potential and existing clients in person, by phone, and email
  • Manage paper and electronic files
  • Back up team members when they need a hand or a day off
  • Maintain practice and client confidentiality


These items are non-negotiable:

  • You must be available to work and be in the office Monday - Friday, 8:30 a.m. to 5:00 p.m
  • You must have strong administrative skills and be detail-oriented
  • You must be comfortable working with various computer programs, databases, and systems
  • You must be reliable, trustworthy, and able to maintain strict confidentiality
  • You don’t think making coffee or getting our guests a beverage is beneath you
  • You must be a positive, high-energy team player who is results-oriented - No Drama
  • You must care about something and have goals in life

$15 - $25 hourly
About Passalacqua & Associates, LLC

About the firm:


We’re a Criminal Defense and Personal Injury Trial law firm with offices in Utica and Syracuse, NY that has grown quickly and will continue to grow rapidly. We are seeking exceptional additions to our staff to come in and help us continue to wow our clients with an amazing experience each and every time, while we continue to grow rapidly.

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