Real Estate Transaction Coordinator - Administrative Operations
Maine Street Reality
Columbus, OH US
Posted ago
Maine Street Reality

We are in search of a Transaction Coordinator /Administrative Operations for our top-ranking Real Estate team. We are looking for an exceptional candidate who is willing to go “above and beyond” and is excited about helping an organization grow to the next level; also someone who thrives in a fast-paced work environment. This position requires a highly detail-oriented and systematic individual who helps a team service clients with seamless, top-notch customer service. Creative problem solving, exemplary customer service, and strong communication and negotiation skills are necessary.

This individual wears multiple hats, including being an executive assistant to the agents in the brokerage, coordinating transactions from contract to close, and supporting everyone on the team. In addition, this individual completely owns the administrative side of the business so that the sales team can focus on sales. Furthermore, this person acts as a concierge for our clients, providing them with a high level of customer service.

The right candidate will relish the opportunity to build, implement, and manage multiple systems with minimal supervision. Deep commitment to completing tasks the right way with a high degree of quality, attention to detail, and consistent communication is a must. Candidates may exhibit some drive and desire to influence; however, the overriding marker of his/her behavior is persistence and stability.

This team has a high accountability culture which values and cultivates the whole person, not just the professional side of our team members. Are you an individual who is deeply committed to supporting a team in achieving greater levels of success, and to growing his/her own skills and developing into a supportive leader within the team? Then we must speak with you!

  • Be the point of contact for our customers to help them quickly find solutions
  • Oversee all brochures, flyers, online marketing, etc. to continuously build our brand
  • Provide exceptional customer service as the point person for complaints or questions and resolve issues quickly to improve customer retention and referral rates
  • Facilitate website upkeep and manage social media presence to create a better following
  • Create marketing opportunities and events with our customer base in the community to increase company reputation and visibility
  • Create and dispense status reports as requested so the team is informed with progress reports
  • Communicate changes and issues from clients to the rest of the team so they are resolved efficiently
  • Administer and oversee the listings and sales filing systems
  • Manage all aspects of MLS listings including signage coordination, inspection scheduling and property marketing
  • Develop an operations manual that documents all systems and procedures
  • Develop and provide regular reports to clients
  • Develop checklists for all listings and sales
  • Managing administration duties by ensuring the smooth running of all processes
  • Support sales agents with contract paperwork
  • Create and implement systems to help oversee customer base, agency back-office support and database management
  • Constant communication with clients and agents from contract to close
  • Be the first point of contact in handling customer inquiries or complaints
  • Provide assistance in the creation of marketing materials and updating agency website and social media posts
  • Provide assistance to the agents on the team
  • May be asked to run errands pertaining to listings, sign/Supra installation, EMD pickup, and other related obligations
  • Provide an amazing customer service experience for our clients via phone, email, and text message
  • Must have a valid Real Estate License
  • Proficiency in Word, Excel, Power Point, Outlook and Internet skills
  • Be a strong communicator
  • Associate’s degree preferred but not required to apply
  • Excellent customer service and interpersonal skills; can empathize and build relationships with a variety of personalities
  • Able to make quick and effective decisions, solve problems, as well as maintain confidentiality
  • 1 – 3 years of service and management experience
  • Desire to learn and grow both personally and professionally
  • Bookkeeping skills
  • Technologically proficient and able to learn new programs with ease
  • Real Estate background including Transaction Coordination, Titles and Mortgages
  • Strong written and verbal communication skills
  • Is able to multi-task and exhibits flexibility in the work space
  • Concerned about doing things the right way
  • Utilizes effective problem solving skills in tense situations
  • Service-based attitude
  • An analytical mind capable for “out-of-the-box” thinking to solve problems
  • High school graduate
  • Must have a valid Ohio real estate license or be willing to earn it within 60 days of applying
  • Some college or college degree preferred
  • Must have the ability to think ahead, think through how one action could impact others, and be
  • Willing to quickly learn from mistakes
  • Experience with Zip Logix is a plus
$30,000 - $35,000
About Maine Street Reality

A top producer among more than 800 local real estate companies, for actual homes sold, Main Street Reality's energy, vision and insight means you get energetic and enthusiastic professionals who are ahead of the curve—always in forward motion to make your home purchase or sale a complete success! The company has additionally been recognized by Business First: The Greater Columbus Business Authority as one of 25 Greater Columbus Residential Real Estate Agencies. Their success rate equals or is better than their larger rivals. Their homes sell for approximately 98% of the asking price in approximately 20% less days on market. 

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