Real Estate Team Director of Operations
Mitten HomeTeam at Keller Williams Realty
Lansing, MI US
Posted ago
Mitten HomeTeam at Keller Williams Realty

The ideal candidate will complete a 30-60-90-120 onboarding process to learn our team structure and begin directing the operations side of our real estate business. This role will be filled by someone with high emotional intelligence as a main part of the duties will be the management of the operational team members. Included is the recruiting, hiring, training, mentoring and overall staff management. Regular collaboration with the CEO, weekly meetings and coaching sessions, ongoing education, as well as the opportunity to build and expand our organization will be expected. The ideal candidate for this position will not be content to just manage our operations, they will be eager to grow and expand the organization through recruiting and training of new talent, identifying systems and tools to implement, and expanding and improving our current systems.


  • Management of all operational staff
  • Overall management of CRM/Database
  • Scheduling and execution of all client events, charity work, giveaways
  • Working with the sales team to improve team cohesion and client satisfaction
  • Continued self-improvement and job-related education
  • Light accounting and financial tracking
  • Facilitating and leading all operational team meetings
  • Regular review of tools, systems, and integrations


  • At minimum, some college education, preferring a Bachelor's Degree
  • High emotional intelligence - you must be a great communicator and work well with people
  • Preferred: 2 years previous experience in real estate or a related field (lending, title, insurance, etc)
  • Preferred: previous experience in management
  • Preferred: previous experience in an administrative role
  • Tech Savvy: calendar, email, Google Suite
  • Flexible and adaptable: real estate is an ever-changing industry

$45,000 - $80,000 yearly
About Mitten HomeTeam at Keller Williams Realty

At the Mitten HomeTeam our mission is -- Enriching Lives Through Home Ownership. Our team embodies our values -- integrity; do your best, always; a learning-based mindset; stay hungry. With a team of people focused on helping our clients to buy, sell, and invest in real estate, we are able to accomplish our vision -- investing in our communities; building careers in real estate; training future leaders. Our families come first and our team is part of our family. By always focusing on a "win-win" goal we create relationships with clients that last through the years. The vast majority of our success is repeated business and referrals. Our most important business relationships are with our team of sales agents and operational staff members. When we take amazing care of those we work with each day, they will in turn take amazing care of the client.

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