We are looking to hire a Customer Experience Agent who also handles Inbound and Outbound Sales.

The mission of the Graddy team is to provide the ultimate customer service experience for our clients. We believe in giving our clients our knowledge and experience to make their buying or selling transaction smooth and stress-free. We put our clients first and will help them through the entire process with our team of highly motivated, fast-paced, experienced individuals.

The Customer Experience Agent draws energy from working with people and works with a sense of urgency. This enthusiastic, self-starting person with a passion for selling is responsible for converting a massive amount of leads into appointments through personalized follow-up. This individual will take ownership of leads, and actively systematize the conversion process for maximum effectiveness. They record their productivity and sales metrics and track the results in regular accountability meetings. This person has the organizational and time management skills necessary to handle the constant flow of leads coming in and the subsequent documentation, assignment, and follow up of those leads. This individual must be highly trustworthy—in addition to being the first point of contact to the team, they will also have access to sensitive files and information regarding associates, customers, and finances. The Customer Experience Agent’s activities directly affect the bottom line, and as such they are deeply committed to the team achieving greater and greater levels of success, as well as to growing their own skills and developing into a leader within the team.

These are the standards a well-above average performer will maintain or exceed:

• Cultivate relationships to convert inbound leads to appointments
• Manage the sales database through the sales cycle
• Consult with real estate agents to ensure fiduciary service of the real estate transaction from initial contact through the listing agreements

This position is a licensed real estate agent position. You do not need to be licensed to start, but would need to be licensed within 4 months of being hired.

Compensation:

• Base salary plus commission for each transaction you help secure into a closed contract
• bonus for any sphere transactions you bring to the team
• 2 weeks of vacation per year
• 3 sick days a year
• KW national training

• Manage cultivation of inbound sales inquiries to convert leads to appointments
• Practice and follow scripts to deliver the team value proposition and handle objections
• Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents
• Quickly respond to leads coming in.
• Manage database to ensure processes run smoothly and there is rigorous lead follow-up
• Accurately track and report productivity and sales metrics
• Understand and internalize evolving real estate trends in local market
• Understand and adhere to local, state, and federal laws regarding real estate brokerage services

Communications/Interactions

• Inbound/Outbound leads – daily
• Agents on team – daily
• Direct manager – daily

• Strong written and verbal communication skills
• Exceptional telephone skills—ability to set and close appointments over the phone and willingness to spend the majority of the workday on the phone
• Ability to learn and internalize scripts and dialogues
• Organizational and time management skills
• Ambitious with proven ability to succeed
• Learning-based
• Team player
• High school graduate
• Real estate license (not required to start)
• Demonstrable record of sales success against quotas

We are a local real estate team who truly loves helping our clients achieve their real estate goals. Our passion for real estate combined with our agents that are specialized in their field makes each real estate experience smooth and seamless. Our culture is very important to us which shows up in our hard work and the respect we have for our clients! We have a collaborative team that is truly a family, and we invest in our community to make a difference!

Our Mission: When you hire Graddy Real Estate, you’re partnering with a team of real estate professionals who are the local economists of choice. Our specialists provide knowledge and expertise to help you make educated decisions on all of your real estate investments. We deliver results through communication, trust, and wow experiences.