Real Estate Operations Assistant
Keller Williams - Atlanta In Town - Team Anna K Intown
Atlanta, GA US
Posted ago
Keller Williams - Atlanta In Town - Team Anna K Intown

Keller Williams Intown Atlanta

We are seeking an enthusiastic and personable Operations Support Specialist (OSS) to join a leading real estate team in Intown Atlanta. The ideal candidate will amaze our clients and agents with your ability to keep details and tasks organized, quickly build rapport in person and verbally, handle customer and agent needs with a serviced forward approach. You know you’d likely be good at “sales” and have a knack for operations and managing multiple projects, but not sure you’d really want to be in a purely commissioned or full-time sales role.

You will be serving as a leverage point for our operations and agents with various degrees of real estate-related activities from listing and closing management support, customer care calls, vendor management, marketing support, handling and routing of lead and listing inquires, preparing listings for sale, meeting clients, agents, and vendors. Each aspect of the role delivers a very personal experience such that our “clients” (agents, customers, and vendors) feel the extra degree of customer service and care that we put into everything we do.

We are looking for a professional with a few years of “real world” experience working in a professional environment that has a high level of standards for themselves, the team in which they work, and the level of work ethic they provide.

Responsibilities

Listing Account Management Support

  • Be versed on our listings pending to support listing management closing management
  • Handle consumer agent inquiries on listings and pending
  • Calling agents for showing feedback
  • Setting up/Hosting Caravans Events
  • Preparing listing digital, social print marketing materials
  • Prepping maintaining listings listing paperwork
  • Meeting managing vendors – photographers, appraisers, repairs
  • Conduct “walk talks” for coming soon listings
  • Act as team courier, as needed – signs, lockboxes, fliers, listing packets, VIP gifts, pick-ups, etc.

Relationship Management

  • Pre-qual convert incoming lead inquiries to appointments (not a sales agent)
  • Monitoring all lead sources overseeing timely lead calling routing, campaign usage lead portal updates
  • Improve client satisfaction retention by overseeing VIP past client care programs
  • Increase client referrals repeat clients through The Promise script
  • Oversee database growth, maintenance “health” – cleaning gathering up missing info
  • Obtain 5 Star reviews from current + past clients
  • Track influence successful incoming outgoing agent to agent referrals
  • Track influence successful client event outcomes engagement
  • General Operations cross-training support for pinch-hitting during busy times or staff absences

Qualifications

  • Real estate experience and license are strongly preferred, but in no way required
  • People and relationship-oriented, with a bias towards verbal communication to problem-solving
  • You are meticulously organized, and deadline-driven. You love checklists and systems, excel at following up, and have a strong desire to drive tasks forward before they are due. For you “early” is considered “on time”
  • Managing multiple projects with strong attention to detail comes easy to you. You are careful about detail and thorough in completing tasks, able to work independently and perform well under pressure with a can-do no excuses attitude
  • You are experienced in Microsoft Office. You have the aptitude to learn new programs (e.g., MLS, Contract Systems, Transaction Tracking tools, Contact CRM) quickly
  • You have polished written and verbal skills. A strong command of proper grammar and spelling is a must
  • You are confident in your approach, pleasant with others, and calm under pressure
  • Reliable transportation

Compensation
$38,500-$43,000 yearly
About Keller Williams - Atlanta In Town - Team Anna K Intown

WE OFFER

  • A friendly working environment in our office near Krog Market
  • Salary with bonus structure + potential commission earnings
  • An Opportunity in The Real Estate Industry to have "A Real Job" 
  • Paid vacation time and holidays off
  • First Class Training, Coaching, and Personal Development 
  • The Prestige and Recognition of a Proven Real Estate Team 
  • Teamwork, Encouragement, and Support 
  • Keller Williams Profit Sharing Compensation  
  • Benefits: 401K and Profit Share    

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