Real Estate Operations Manager
Hollywood Estates
Los Angeles, CA US
Posted ago
Hollywood Estates

Are you looking for an opportunity to utilize your operations and managerial skills within a fast-paced, rapidly growing real estate firm where your daily contributions will have a large impact in helping the company reach even greater heights within LA’s coveted luxury real estate industry…?

If so, read on!

Our ideal candidate should have an entrepreneurial spirit, is highly organized, and approaches each challenge with a growth mindset. In order to be successful in this role, you must possess a self-motivated work ethic and be reliable and self-directed. Taking the initiative and being able to pivot day-to-day will be key to performance within this position.  

Hollywood Estates is looking for a motivated Real Estate Operations Manager to assist the partners of Hollywood Estates. Your primary focus will be to manage and maintain the company’s CRM database, manage all active listings, schedule and travel coordination for the partners, spearhead operational projects, bookkeeping, assist with marketing functions, assist with special growth projects, and provide general administrative support to both founding partners. 

Here is your chance to embark on a life-changing career path with one of LA’s most successful residential real estate and development firms based in the Hollywood Hills, competing within one of the most exciting industries in the country. We invest in our people and believe in a win-win environment where everyone achieves their goals.

Responsibilities

  • CRM Management – Follow Up Boss: creating targeted audience drip campaigns, tagging contacts, uploading compiled lists, monitoring follow-up cadences, creating canned emails, updating contact information, running weekly and monthly reports, tracking contact engagement, assisting with integration projects to other native platforms. 
  • Bookkeeping – Manage digital migration and maintenance of all company bookkeeping for the partner’s brokerage and development expenses, run/provide monthly expense reports to partners, assist with audit/compliance checks annually
  • Coordinating Calendar/Travel – Manage daily calendar for the partners, assist with future scheduling and travel arrangements/bookings, etc. 
  • Performance Tracking – track and measure operational performance metrics to ensure optimization and efficacy across all functions within office administration. 
  • Project Management – spearhead special growth initiatives using project management software i.e. Asana etc. as needed.
  • General Administrative Support – field incoming calls, receive/distribute mail/packages, take messages and forward to partners, special tasks as needed, maintain office supplies and or marketing material stock. 
  • Strategic Planning – assist partners in developing and implementing growth initiatives as directed by the partners, mostly around operational scaling and financial strategy. 
  • Listing Coordination – Preparation for Open Houses, live on MLS, marketing collateral, social media assets, client requests, etc. 
  • Reception – receive inbound business inquiries to help support concierge-level service. 
  • Culture – Be on a winning team and enjoy working, innovating, and celebrating wins together!

Qualifications

What You Bring/Who You Are

  • Ability to meet deadlines while producing quality work
  • Broad-based management exposure with proven experience as COO or relevant operations roll in a start-up and fast-paced working environment.
  • Experience managing CRM systems (Salesforce, Follow Up Boss, BoomTown, etc.)
  • Understanding of business functions such as HR, Finance, Operations, Marketing, Administration, etc
  • Ability to be entrepreneurial and develop initiatives that help the company succeed all while being on a bootstrap budget, ability to make things happen in creative ways
  • Demonstrable competency in strategic planning and business development
  • Working knowledge of data analysis and performance/operation metrics
  • Digital & computer fluency (Gmail & Google Suite, CRM systems, CAR Forms, etc)
  • Outstanding organizational and leadership abilities, excellent interpersonal and public speaking skills
  • Aptitude in decision-making and problem-solving
  • Strong project management skills to coordinate with diverse teams and meet project deadlines
  • Willingness to accept change and adapt on the fly without pushback
  • Detail and result-oriented and strong follow-through is essential
  • Excellent communication and customer service skills, has passion for serving customers, understanding their needs, and delivering in excess of their expectations
  • High-level strategic and analytical/problem-solving skills
  • Ability to synthesize information across a wide variety of disciplines
  • Strong people/client management skills; strong teamwork and team leadership skills; cooperative working style.
  • Ambitious and goal-oriented – committed to driving successful outcomes for their team and those around them 
  • Positive and upbeat with a can-do attitude. Always looking for a “Yes” and opportunity to succeed
  • Mentally resilient, can withstand pressure in tough situations and persevere 
  • LOVE what they do, have a definitive purpose

Education & Credentials

  • College Degree - Business Administration, Real Estate, Marketing, or relevant experience
  • *CA Real Estate License is a plus, but not required

Communication Skills

  • Outstanding command of the English language, fluent English speaking
  • Consistent grammatical skills and high attention to detail
  • Mandarin, Spanish, Farsi, Hebrew - all a major plus! 

Compensation
$75,000
About Hollywood Estates

Welcome to Hollywood Estates, a full-service, Los Angeles-based luxury real estate firm focused on high-end residential, new development, and luxury lease representation. In addition to representing the most sought-after properties, the company also focuses on real estate development and syndication, from capital-raise to breaking ground to marketing and selling each high-end property for max value in the Hollywood Hills and surrounding prime markets. Additionally, Hollywood Estates has built and sold more than 50 development and remodel properties throughout Greater LA. 


In short, our boutique real estate brokerage is the one-stop-shop for developing and representing legendary estates for legendary people.

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