Real Estate Office Manager
Keller Williams Capital Properties
Washington D.C., DC US
Posted ago
Keller Williams Capital Properties
We’re looking for a real estate office manager to streamline our day-to-day procedures and help develop our administrative staff. Responsibilities include creating new MLS listings, helping transaction coordinators with contracts, and updating the office calendar. You’ll also make sure the office is stocked with supplies and ensure we’re adhering to our monthly budget. Applicants should be natural leaders, highly organized, and enjoy a fast-paced work environment. Sound like you? Start your application today!
Responsibilities
  • Maintain office equipment and re-order supplies when necessary
  • Produce and update new MLS listings and assist with marketing to ensure social media, photos, signs, and other materials are placed appropriately
  • File paperwork and assist other real estate brokerage employees with contracts such as title exams, title sheets, executing commissions, and coordinating buyer and seller information when necessary
  • Track office expenses, do basic bookkeeping, and maintain the monthly budget
  • Manage lower-level administrative employees and ensure office protocols are followed

What will you do?

These are the standards a well-above-average performer will maintain or exceed: 

  • Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support
  • Responsible for all financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget, and generating financial reports
  • Support the listing team from A to Z
  • Communicate with buyers and sellers
  • Oversee all contracts through closing 
  • Create and maintain an operations manual that documents all systems and standards
  • Coordinate the purchase, installation, and maintenance of all office equipment
  • Organize client appreciation and community events
  • Manage the client relationship database
  • Be the first point of contact in handling customer inquiries or complaints
  • Keep the lead agent informed regarding any problems or issues that need to be handled
  • Responsible for hiring, training, consulting, and holding accountable all additional administrative team members
  • Track all metrics and reports
  • Generate reports and meeting minutes
  • Lead sales meetings
  • Create & manage slide decks
  • Other administrative, duties as needed.

Essential duties and responsibilities:

  • System development, implementation, and management
  • Information management
  • Oversight of contracts through closing
  • Customer/Vendor relations
  • Bookkeeping (A/R and A/P)

Communications/Interactions:

  • Lead Agent – daily
  • Agent Team – daily
  • Administrative Team (as appropriate to team structure) – daily
  • Buyers/Sellers/Vendors – as appropriate

Management Responsibilities:

  • As appropriate to team structure …) All administrative team members

Knowledge/Skills:

  • Strong written and verbal communication skills
  • Exceptional organizational and project management abilities
  • Bookkeeping skills
  • Great ability to focus
  • Concerned about doing things the right way
  • Calm under pressure
  • Learning based 
  • Service-based attitude 
  • Proven ability to succeed
  • High school graduate
  • Bachelor’s degree preferred
  • Real estate license preferred
  • 1–3 years of service and management experience 
  • 3–5 years of administrative experience

Qualifications
  • General computer skills with Microsoft Office or similar systems
  • Over 2 years of prior office management experience or similar work experience in a related field
  • Displays strong communication, problem-solving, and time management skills
  • Real estate license not required, but knowledge of the real estate industry is a plus
  • High school graduate, G.E.D. recipient, or equivalent required, bachelor’s degree preferred

  • 3-5 years of professional experience in a similar position. Real Estate experience not required
  • Standout verbal and written communication skills, with phone skills and ability to handle multiple, often simultaneous interactions
  • Proficiency with Microsoft Office suite essentials applications, document management, and familiarity with email marketing platforms
  • Proven ability to manage essential accounting and full charge bookkeeping tasks and reporting
  • Responsiveness, and ability to execute key initiatives and requirements in an efficient manner while balancing daily requirements
  • Ability to provide exceptional client service and relationship management, with strong written and verbal communications skills

Compensation
$50,000 - $60,000 yearly commensurate with experience
About Keller Williams Capital Properties

Keller Williams Capital Properties (KWCP) continues its trajectory of growth, breaking multiple records in 2021. To date, KWCP stands out as one of the fastest-growing Keller Williams Realty International brokerages ranking in the Top 20 of all KW franchises. This year, KWCP set new internal benchmarks for future growth, exceeding $3.15B in total sales volume, serving nearly 7K families, generating over $80MM in revenue, and sharing nearly $1MM in profit back to its agents who contributed to the company’s growth.

Through a constantly expanding diverse and talented team, KWCP successfully delivers on its commitment to providing outstanding client service while making a purposeful impact on our neighborhoods and deliberate difference within the communities we serve. As KWCP continues its growth, so do its Agent Entrepreneurs; with 100+ individual agents, teams & groups increasing their business by over 20% year-over-year!

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