Real Estate Office Manager
John L. Scott
Renton, WA US
Posted ago
John L. Scott

Our mission is to create a first class buying and selling experience for all of our clients and we are seeking an Administrative Assistant who is passionate about helping us reach our objectives and supporting the team.

The ideal candidate will have experience in administration in real estate, leasing, title or mortgage. The natural ability to stay organized and prioritize daily tasks with minimal direction is critical in this position. Excellent communication and client service skills are a must.

We are seeking someone who adheres to the highest ethical standards, possesses impeccable attention to detail and exhibits an exceptional professional manner. If you have the gift of hospitality, thoroughly enjoy interacting with others and have an amiable, outgoing and pleasant demeanor, we look forward to hearing from you. We are searching for a person who genuinely desires to help others, takes pride in their quality of work and also has the ability to multi-task and solve problems.


Responsibilities
  • Build implement and manage all systems for clients, lead generation, database management and back office support
  • Coordinate marketing events and client activities
  • Oversee all listing files and listing marketing (Brochures, flyers, online marketing, etc.)
  • Manage website, blog sites and social media
  • Act as a liaison between clients and agents
  • Participate in company-provided training sessions
  • Compile and distribute weekly/monthly reports to clients (buyers and sellers)
  • Manage contract to close process
  • Create and maintain an operations manual that documents all systems and standards
  • Be the first point of contact in handling customer inquiries and complaints
  • Create maintain and utilize a complete lead follow-up system
  • Keep agent informed about challenges and issues that need to be handled
  • Provide concierge level customer service to clients and customers
  • Work with all preferred vendors, including professional photographers, contractors, etc.
  • Enter critical dates for property sales on shared Google Calendar
  • Shall send out weekly reminders of upcoming critical dates via email
  • Work with the title company as a secondary liaison on any necessary information/documentation to help get the property to a successful closing
  • Coordinate seller listing sign installation and removal at the appropriate times
  • Schedule photographers for all seller listings
  • Continue to take day to day office tasks away from agent, organizing workflow and reducing inefficiencies
Qualifications
  • Must have a valid Real Estate License
  • Attention to detail is required for this position
  • High school diploma required and some college a plus
  • 3+ years of administrative experience helpful
  • Expert knowledge of MS Office required
  • Some training experience helpful
Compensation
$15 - $20 (based on experience) + bonuses
About John L. Scott

John L. Scott is a locally owned company that has been in business for over 85 years. With over 150 experienced brokers, our office is ranked #1 in the city of Renton and ranked among the top office in Western Washington!

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