Real Estate Office Manager
Keller Williams Main Line Realty
Bryn Mawr, PA US
Posted ago
Keller Williams Main Line Realty

The office manager is a critical member of the office leadership team. In collaboration with this team, the office manager uses our systems and tools to collaboratively drive the office to meet agents' day to day needs. The office manager leads the office staff in designing and implementing powerful support and operational systems that empower agent businesses.

The role can be thought of as the Voice of Value in the office. The office manager uses this value to both attract and retain agents, while supporting their growth in production as well as monitors their success by inspecting net agent count and profitability.

This person supports the Team Leader and agents, as well as leads the office staff. The office manager is a rapid problem solver, who easily and quickly learns from their environment and appreciates an efficient work structure. Able to think through a problem or solution in order to present it logically to others and enjoy a variety of responsibilities in a changing environment. The office manager strives to cultivate trust and goodwill through effective communication and is concerned about doing what is right according to the standards. Must be an independent decision maker, self-sufficient, and self-directed in their activities, while understanding their activities must be in complete alignment with company systems, models, and initiatives, and the rest of the leadership team members.

*Prior real estate experience preferred.


New Agent On-boarding

  • Close a potential new recruit AFTER his/her initial recruit meeting.
  • Answer all questions about the On-boarding Packet and process.
  • Complete On-boarding Packet and check for compliance.
  • Complete PA Licensing Application and check for compliance.
  • Once licensed, process and enter agent into all systems following multiple point checklist.

Tech Training

  • Train agents on how to use the KW Intranet including configuring their accounts and profiles, KW Command, the Kelle App, the KW Mobile App, and basic SEO Utilization.
  • Train agents on how to use Command for transaction management including office compliance submission.

Office Compliance

  • Create and maintain all checklists, templates, and ensure all forms are current.
  • Create and alter workflows as needed.
  • Train lead compliance officers.

Licensure, Continuing Education and Association Memberships

  • Perform annual audits for all state licenses (PA, NJ, and DE).
  • Assist in continuing education completion for all agents.
  • Coordinate and audit REALTOR® membership for all agents.
  • Coordinate and audit BRIGHT MLS membership for all agents.

Front Desk Management

  • Hire and train new front desk personnel as needed.
  • Mentor and guide existing front desk personnel.
  • Act as receptionist in the absence of one.
  • Ability to communicate effectively (oral and written)
  • Outstanding organization and leadership abilities
  • An analytical mind capable for “out-of-the-box” thinking to solve problems
  • Technologically proficient and able to learn new programs with ease
  • Independent, self-motivated yet also able to work in a team environment successfully
  • 2+ years of administrative management experience required

  • If you are a people person who loves technology, learning, are highly organized, and pays close attention to detail, we'd love to chat with you. Please apply! 

$36,000 plus benefits
About Keller Williams Main Line Realty

We are looking for employees who want to build careers worth having, businesses worth owning and lives worth living. Keller Williams has received numerous awards since its inception. In addition to being an Inc. 5000 company, it has been recognized by Inc. as a Top 100 Real Estate Company, placed on the magazine's honor role as a five-time Inc 5000 Honoree and receiving an Inc. Hire Power Award. In 2018, Keller Williams was listed as one of the "happiest companies to work for" by Career Bliss as reported by Forbes.

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