Real Estate Leads Manager
D.L. Hoffman Homes
High Point, NC US
Posted ago
D.L. Hoffman Homes

D.L. Hoffman Homes is a dynamic and rapidly growing local real estate investment company that is experiencing explosive growth. This growth has catapulted us into becoming one of the top real estate investment companies in the area. We are searching for the perfect addition to our team that is excited about our company and willing to learn ad assist as we continue to grow. We are a highly responsible, relationship-focused team of real estate professionals who strive to dramatically enrich the lives of those around us.

We believe in having fun, building relationships built on trust and mutual respect, and treating our team members like family. We are seeking an individual who can be the first point of contact for our company- answering all inbound seller calls, collecting property and seller details, answering basic seller questions, and setting appointments for our Acquisition Managers. This must be done all while providing a first-class professional experience to all sellers that enhances company brand. An online Customer Relations Management database will be provided to enter and manage the inbound content. In addition to inbound phone calls, you will be responsible for calling back missed calls, to collect the information above. As well as reaching out to sellers who submit online web form requests from Facebook and other online sites. The main objective is to talk to as many people, and set as many seller appointments as possible.

This position is severely important to the company, as it is the first form of contact with potential sellers will have with D.L. Hoffman Homes, LLC. You will be the voice of the company!

Responsibilities


  • Answering inbound seller calls, collecting property and seller details
  • Answering basic seller questions, and setting appointments for our Acquisitions Managers
  • Maintaining consistent and complete records of customer information
  • Calling back missed calls to collect the information above
  • Reaching out to sellers who submit online web form requests from Facebook and other online sites
  • Talk to as many people, and set as many seller appointments as possible

Qualifications

  • Since you will never physically be face-to-face with our sellers, we want this role to portray a trusting and friendly relationship over the phone. Following the provided script is necessary, but we really want someone who can comfortably add to the conversation to engage in a more personable manner, to build rapport.
  • Overall, this is someone who has a great phone presence and builds trust quickly. Due to the nature of our business, from time to time, you will encounter frustrated or upset individuals that are going through tough life situations. You must be able to diffuse these individuals calmly, and not let it fluster you. Other callers will be anxious to sell their homes quickly and will be very easy to talk with. 

This Position IS FOR YOU if:

  • You are extremely task-oriented and organized.
  • You are comfortable talking to strangers on the phone and have an outgoing personality.
  • You are easily heard over the phone and are confident in your words.
  • You can make administrative decisions on your own, and are a self-motivated problem solver.
  • You own a reliable/fast laptop and smartphone.
  • You are self-motivated to complete tasks without requiring constant management

This Position is NOT FOR YOU if:

  • You get overwhelmed or flustered when a lot of things are happening at once and need to be organized quickly.
  • You are uncomfortable confidently carrying on a conversation with a stranger.
  • You struggle with multi-tasking and/or are slow at typing on the computer while participating in a conversation.

A few of our company core values:

  • High standards: We expect personal performance and team performance to be nothing short of the best.
  • Honesty/Integrity: We do not cut corners ethically. We earn trust and maintain confidence. We do what is right, not just what is politically expedient. We speak plainly and truthfully.
  • Teamwork: We reach out to peers and cooperate together to establish an overall collaborative working relationship.
  • Work ethic: We possess a strong willingness to work hard and do whatever it takes to get the job done.


Compensation
$12 - $15 hourly with bonuses based on performance
About D.L. Hoffman Homes

D.L. Hoffman Homes, LLC is a family-owned real estate investment company, controlling assets in and around the triad area of North Carolina.Our mission is to help as many people as we can out of difficult property situations while bettering neighborhoods throughout our communities.We help people in all types of various situations- from inherited homes that need more work than the family can handle, to a landlord looking to retire and everything in between.


We work together to ensure every person that comes into contact with D.L. Hoffman Homes receives superb service and optimal results.Our team members each play a specific role in making every transaction successful.People are the focus of our business-and it is our mission to serve people that has led to our company's success over the years.


It is important to us that every team member of the D.L. Hoffman Homes family has the ability to build careers worth having, lives worth living, experiences worth giving, and legacies worth leaving.

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