Real Estate Inside Sales Agent
Kerby & Cristina Real Estate Experts
Plymouth, MN US
Posted ago
Kerby & Cristina Real Estate Experts

We have an exciting opportunity for a highly-driven real estate inside sales agent who has a talent for turning leads into lifelong customers. Our ideal applicant is an excellent communicator with a proven track record of sales success. This role OWNS ensuring every lead is worked correctly from Lead to Met and Met to Written and on the path to becoming a Raving Fan. If you’re looking for a job with the freedom and flexibility to maximize your earning potential, start your application today!

Responsibilities

Inbound/Outbound Call Handling

  • Take inbound lead phone calls and set quality appointments for agents by following the appointment set process
  • Make outbound prospecting calls when all other responsibilities & metrics are met

Agent CINC Assigned Leads Management

  • Audit to ensure follow-ups are timely and meeting team requirements
  • Crosscheck number of leads in CINC does not exceed in “My Leads Not Met”
  • Update/put back in ISA pipelines any leads that the agent is not following up with
  • Crosscheck that leads in the appt set through sold stages in CINC are actively being worked by agents and are in the right sales stages in Infusionsoft (IFS)
  • Assist in tracking agent productivity within CINC from lead to met and met to written

IFS Leads Management/Database Management

  • Manage and update sales stages/ownership of leads as needed to ensure that there are 0 issues in the FIX Issues Widget Daily. Coach agents as needed to ensure proper management of sales stages by agents
  • Scrub agents met pipeline to ensure timely follow-up per team requirements and metrics
  • Coach/train agents on what sales stages should be used depending on client’s timeline
  • Clean out every IFS sales stage periodically to find missed opportunities
  • Keep clients and SOI contact records updated

Client Care

  • Conduct client care calls to ensure a level of service is being met and for feedback on what our team could have done differently specifically when they’ve chosen not to work with us
  • Build the team relationship with clients whose past agent is no longer on the team by receiving reminders and reaching out on birthdays, anniversaries, and getting referrals
  • Call / Reach Out to VIP KC clients for special events & invites

Lead Flow Management

  • Ensure that the leads are flowing into the IFS and GDS correctly from all lead sources and that the numbers match
  • Merge & track duplicate lead profiles that are coming in from different lead sources
  • Ensure new leads are captured with the right data including contact information and lead sources. Update information as needed

Referral Manager

  • Retrace referrals and track
  • Call and email to thank the source and update on status when offers accepted

Agent Coaching

  • Train on scripts and role-playing with ISA and Agent team on how to handle inbound and outbound prospecting phone calls
  • For agents not meeting minimum conversion metrics:

- Check to ensure they are following up within 24 hours of a Met appt
- Monitor quality: Are they pushing listings and have follow-up notes? Quality of conversations?
- Provide necessary coaching and/or elevate issues to Sales Director and Sales Manager

Measurables 

  • 95% inbound calls are answered
  • 2 Met Appointments a Week
  • Ensure a clean database with better follow-up by ISAs & agents to increase conversion
  • Issues are caught and fixed/plan for fix within a week (Team follow up metrics are being met at 10 days on average for hots, and 30 days on average for warms)

Qualifications

  • Having a clear plan every day and helping us solve issues. SOD & EOD reports
  • Communicating about daily activities to help elevate what matters most to generate more raving fans
  • Over time, seeing an increase in follow-up, and a cleaner database
  • Some weekends and evening coverage required

Compensation
$23.50/Hour + $50/met + $100/sold
About Kerby & Cristina Real Estate Experts

Our team is successful because of our combined experience, strengths, professionalism, and the fun we have. We maintain a professional yet friendly relationship with each client throughout the entire process. Communication (or lack thereof) is the #1 reason people don’t go back to a Realtor. We’ve developed our unique home-selling system so it’s an unparalleled experience for our clients, from the day we first meet them until the day the home is sold. We don’t just help people buy and sell homes, we create relationships that last a lifetime. As for the fun part, we all love our jobs so it doesn’t feel like work. Our team is approachable, down-to-earth, and puts people before profits.


Vision and Mission: To help our clients achieve their goals through our expert team and innovative systems.


Core Values: Be Humble, Hustle, Grow and Learn, Positive Attitude, Never Problems, Only Solutions

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