The Executive Assistant (EA) is a positive-thinking, self-motivated, flexible professional who understands their role as a protector for the growing team. They possess integrity and the desire to grow- both personally and professionally. The EA is a Master of Systems, consistently seeking and maintaining new, innovative, and efficient business processes that save time and money.

As a key leader, the EA frees up the rainmakers to focus more on generating transactions than closing them. This person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems. The EA exhibits a drive to use systems as a strategic tool and balances patience in finding a solution with accomplishing the objective in a timely manner.

This individual is 100% committed to empowering the rainmaker in achieving advanced levels of success.

These are the standards a well-above-average performer will maintain or exceed:

• Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support
• Responsible for all financial systems, including maintaining the books, paying the bills, assuring the collection of commissions, maintaining the budget, and generating financial reports
• Oversee all contracts through closing
• Create and maintain an Operations Manual that documents all systems and standards for rainmaker
• Guard the rainmaker’s daily schedule
• Review contract and listings documents for completion
• Build a Social Media presence and maintain consistent content for a target audience
• Coordinate the purchase, installation, and maintenance of all office equipment
• Be the first point of contact in handling customer inquiries or complaints
• Keep the lead agent informed regarding any problems or issues that need to be handled
• Responsible for hiring, training, consulting, and holding accountable all additional administrative team members

• Strong written and verbal communication skills- excellent spelling, grammar
• Exceptional organizational and project management abilities
• Great ability to focus
• Concerned about doing things the right way
• Calm under pressure- Think like a problem solver
• Learning-based
• Service-based attitude
• Proven ability to succeed
• Bookkeeping skills
• Real estate license preferred

Kate Vail is a focused, trained coach who works with sellers who want an agent who know the market, has knowledge of the consumer behavior, data and tech to sell your home for more in less time with a human touch.