Real Estate Director of Operations
The Carin Nguyen Team
Phoenix, AZ US
Posted ago
The Carin Nguyen Team

We are seeking a Director of Operations in Phoenix for the #1 Real Estate Team in the area!! This person will be the next high-impact leader that will help run the operations side of the business so the Agents in the office can focus on selling real estate. The ideal candidate is energized at the idea of helping people reach their full potential and receives intrinsic rewards from investing in others.

In this key role, you will be working closely with a top-performing agent in helping run the real estate team. We are looking for a strong leader with a proven track record in implementing systems and procedures in an office setting who is detail-oriented, communicates effectively, and has an inspirational style.

This person relishes the opportunity to build, implement, and manage multiple systems with minimal supervision. (You are going to run the ship and the ship is growing fast!). We are currently in two offices with 22 agents, 11 employees closing 400 transactions annually. This person will establish the infrastructure, systems, processes and procedures for us to support 100+ locations, 300 agents and 5000 closings (transactions annually)

We are looking for a true integrator with a passion for making things better. Someone with the ability to stay calm, cool and collected in the whirlwind of urgent matters. The ability to think outside the box, with a desire to be a part of a growing business. If you are detail-oriented, skilled at implementing systems and enhancing the infrastructure of an organization we want to hear from you! We are looking for upbeat leaders with a “can do” attitude and will bring a sense of fun to the team!

This individual will receive mentoring and coaching from the best leaders in the real estate industry. They will be exposed to HUGE opportunities and a career that will take them to places they never dreamed of.

Compensation is $75,000 - $90,000 base plus performance based bonus and benefits


  • Provide CEO with detailed weekly information in single snapshot reports on financials, trends, business indicators, talent, projects, etc. so she can make accurate direction decisions
  • Work in partnership with the management team to create the strategic five-year plan and implement new processes and approaches to achieve it
  • Review and approve the projects involving major functional changes within the organization
  • Provide weekly scorecard of systems gaps across all organizations
  • Build, implement, and manage all systems for tracking employees and clients, database management, information management, and operational support
  • Develop, establish, and direct the execution of operating policies and best practices to support the overall company objectives
  • Oversee risk management and legal activities: client contracts, partnership agreements, technology and lead generation licenses, etc.
  • Track strategic initiatives by monitoring progress towards meeting goals and achieving benchmarks, analyzing data, ensuring follow-through on the part of key players, and sustaining momentum
  • Develop plans for new technology initiatives

Performance Tracking Financial Systems

  • Manage and direct company operations to meet budget and other financial goals
  • Oversee business policies and accounting practices
  • Review and analyze financial reports
  • Lead and support organizational budgeting processes
  • Develop a system for tracking key indicators for teams, agents, regions, and CNREN Headquarters

Relationship - Human Resources Systems

  • Build, implement, and manage all systems for tracking, managing, and retaining talent
  • Provide a weekly scorecard of talent gaps across all organizations
  • Recruit, interview, and hire new employees to support the growth of the organization
  • Oversee compensation plans and benefits administration
  • Implement training programs and new employee on-boarding
  • Oversee Virtual Assistants and other Centralized Services staff


  • Strong written and verbal communication skills
  • Exceptional organizational and project management abilities
  • Bookkeeping skills
  • Great ability to focus
  • Concerned about doing things the right way
  • Calm under pressure
  • Learning-based 
  • Service-based attitude 
  • Proven ability to succeed
  • 1–3 years of service and management experience 
  • 3–5 years of administrative experience
  • A true implementer 
  • Leadership experience

$75,000 - $90,000
About The Carin Nguyen Team

We are a real estate organization that is consistently ranked in the top 1% in AZ and as high as #2 in the US. Our company is built on a reputation of success and stellar customer service serving the Greater Phoenix Market. We have a culture of collaboration, fun, and gratitude and work to “win” every day! Our 2021 initiative is to make our business 100% scalable by perfecting our systems, models, and client experience to enable us to establish real estate teams in multiple markets across the US. Think ability to franchise without actually franchising.

Our mission is to create the most incredible legacies possible. 

Our culture is Faith, Family, Fitness, Fortune, and Philanthropy.

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