We’re looking for a highly motivated and resourceful Client Care Representative to provide an exceptional experience to our customers. Job seekers should have a background in service, and exceptional problem-solving skills. The ideal candidate should be a great communicator who is highly detail-oriented. If this position interests you, start your application today!
- Be resourceful and think outside of the box to find answers to customer requests
- Maintain customer accounts keep updated notes
- Keep customer satisfaction levels high by providing great service, completing requests, resolving issues, and mitigating complaints
- Work closely with team members to stay up-to-date on service and vendor recommendations
- Create records of customer interactions and follow up to ensure all questions have been answered and requests have been completed
- Identify common customer issues and bring them to the attention of the team
- Excellent active listening, interpersonal, and communication skills
- Experience working in a customer-oriented atmosphere
- Previous experience in the real estate industry not required but preferred
- Having homeowner experience is also a big plus as we are serving homeowners and understanding their needs and wants will help serve them better
$15 - $17 hourly
About Client Concierge
Client Concierge aligns with top producers in residential real estate to help them differentiate and grow their business in the face of various threats that exist to the traditional real agent and their livelihood. We give agents an easy way to provide exclusive, concierge services to their entire client base so they can demonstrate their ongoing value and remain top of mind to generate referrals and repeat business.