Real Estate Call Coordinator - Director of First Impressions
Sold By Eric Team
Farmington Hills, MI US
Posted ago
Sold By Eric Team

Who are we looking for?

The Call Coordinator must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.

The Call Coordinator will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Call Coordinator will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.

The Call Coordinator acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.

The Call Coordinator will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.

Responsibilities

These are the standards a well-above-average performer will maintain or exceed:

  • Answer phone properly with warmth and friendliness
  • Greet everyone with a smile—be positive and cheerful
  • Assist management team
  • Help to share Market Center value story.

Essential duties and responsibilities

  • Answer the phone correctly
  • Properly route phone calls
  • Greet everyone in a positive manner
  • Assist management team
  • Receive and sort mail and deliveries
  • Maintain appearance of reception area

Qualifications

Relevant Skills and Knowledge

  • Amazing customer service skills
  • Strong organizational skills
  • Extremely technologically savvy
  • A positive attitude and commitment to relationship building
  • Being a team player who enjoys working with and assisting others
  • Strong skillset with Microsoft Office Suite (Excel, Publisher, Word)
  • Capacity to work in a fast-paced, unpredictable environment
  • An ability to focus, remain calm under pressure and meet deadlines

Communications/Interactions

  • Sales Associates – daily
  • Buyers/Sellers - daily
  • MCA – daily
  • Team Leader – daily

About Sold By Eric Team

Sold By Eric Team/ Fast Easy Offer is a group of real estate professionals specifically created and selected to work toward the common goal of exceeding our clients’ expectations while assisting them in achieving their short and long-term real estate goals. Together, the team’s unique talents and energies can achieve more than any single agent can accomplish.


Within the Team, individuals specialize in their area of talent, and therefore their service to the team provides more together than we possibly could as individuals. This synergy allows us to offer a higher level of service and expertise to the clients that we serve.

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