Real Estate Administrative Office Assistant
The Sharma Group
Flower Mound, TX US
Posted ago
The Sharma Group

Our mission is to create a first-class buying and selling experience for all of our clients and we are seeking an Administrative Assistant who is passionate about helping us reach our objectives and supporting the team. REAL ESTATE background a must.

The ideal candidate will have experience in administration in real estate, leasing, title or mortgage. The natural ability to organize and prioritize daily tasks with minimal direction is critical in this position. Excellent communication and client service skills are a must.

We are seeking someone who adheres to the highest ethical standards, possesses impeccable attention to detail and exhibits an exceptional professional manner. If you have the gift of hospitality, thoroughly enjoy interacting with others and have an amiable, outgoing and pleasant demeanor, we look forward to hearing from you. We are searching for a person who genuinely desires to help others, takes pride in their quality of work and also has the ability to multi-task and solve problems.

There is an opportunity for advancement for someone who desires to contribute to the growth and refinement of the organization they work with. This is an excellent opportunity to contribute to the growth of an organization while advancing along with it.

Responsibilities

  • Build, implement and manage all systems for clients, lead generation, database management and back-office support
  • Coordinate marketing events and client activities
  • Oversee all listing files and listing marketing (Brochures, flyers, online marketing, etc.)
  • Act as a liaison between clients and agents
  • Participate in company-provided training sessions
  • Compile and distribute weekly/monthly reports to clients (buyers and sellers)
  • Manage contract to close process
  • Create and maintain an operations manual that documents all systems and standards
  • Be the first point of contact in handling customer inquiries and complaints
  • Create, maintain and utilize a complete lead follow-up system
  • Keep agent informed about challenges and issues that need to be handled
  • Provide concierge-level customer service to clients and customers
  • Work with all preferred vendors, including professional photographers, contractors, etc.
  • Enter critical dates for property sales on shared Google calendar
  • Shall send out weekly reminders of upcoming critical dates via email
  • Work with the title company as a secondary liaison on any necessary information/documentation to help get the property to a successful closing
  • Coordinate seller listing sign installation and removal at the appropriate times
  • Schedule photographers for all seller listings
  • Continue to take day to day office tasks away from agent, organizing workflow and reducing inefficiencies

Qualifications

  • Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues; proficiency in Word, Excel, PowerPoint, Outlook and Internet skills
  • Have excellent attention to detail and high-level accuracy with documents
  • Concerned with doing things the right way the first time
  • Flexible in daily routine; ability to prioritize and manage shifting responsibilities
  • Ability to assess, prioritize and act quickly
  • Learning-based and solution-oriented
  • Deadline driven and extremely organized
  • Open to new ideas and systems
  • Able to stay calm and patient when faced with emotional situations
  • Excellent customer service and interpersonal skills; can empathize and build relationships with a variety of personalities
  • Continue to maintain the goodwill and reputation of the entire team
  • Able to make quick and effective decisions, solve problems, as well as maintain confidentiality
  • Excellent verbal and written communication skills
  • Proficient in time management
  • A true professional, who supports the entire team in achieving their goals

Compensation
$15 an hour + Bonus
About The Sharma Group

We have extensive knowledge of the market with unsurpassed customer satisfaction to achieve top producer status year after year. It is the consistent performance that has elevated us to the top echelon of Dallas realtors.

Our goal is to match extraordinary people to extraordinary homes.

The office is in Flower Mound with additional Brokerage offices in Southlake, Plano, Dallas, and Fort Worth.

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