Real Estate Administrative Assistant
Dougherty/Denis Team
Spring Hill, FL US
Posted ago
Dougherty/Denis Team

Real Estate Administrative Assistant - Customer Care Specialist

Our successful Real Estate Team is looking for a high-energy, detail-oriented, full-time Administrator to join the current Administrative staff as a Customer Care Specialist providing care and support to our Team's customers and agents. We are seeking an individual who will provide superior coordination of the real estate sales process, utilizing exceptional customer service, computer skills, and professionalism. The perfect candidate should possess amazing attention to detail and accuracy and be able to work in a fast-paced team environment. Real Estate License is not required to start, however, it will be necessary in order to maintain the position, therefore, the candidate must be eligible to obtain Florida Real Estate License. Must have a valid driver's license and reliable transportation. Must be able to quantify administrative experience and skills as this is NOT an entry-level position.

Responsibilities

  • Manage and improve all systems for clients, lead generation, database management and back-office support
  • Assist agents and customers with coordination and management of listing and contract-to-close processes
  • Participate in company-provided training and coaching
  • Maintain and improve operations manuals that document all systems and standards
  • Be the first point of contact in handling customer inquiries and provide concierge-level customer service
  • Act as a liaison between customers, team agents, cooperating agents and vendors
  • Coordinate preferred vendors, including professional photographers, contractors, etc.
  • Be instrumental in keeping day-to-day office tasks away from team agents, organizing workflow and reducing inefficiencies
  • Possess, or have the ability to obtain, valid Florida Real Estate License

Qualifications

  • Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues. Proficient in Microsoft Suite, Google products, Social Media, Remote Video Application as well as possess Database and Internet skills
  • Have excellent attention to detail and an extremely high level of accuracy
  • Concerned with doing things the right way the first time
  • Flexible in daily routine; able to prioritize and manage shifting responsibilities
  • Able to assess, prioritize and act quickly
  • Learning-based and solution-oriented
  • Deadline driven and extremely organized
  • Excellent customer service and interpersonal skills; can empathize and build relationships with a variety of personalities
  • Excellent verbal and written communication skills
  • Proficient in time management
  • A true professional, who supports the entire team in achieving team goals

Compensation
$23,000 - $40,000 plus bonuses
About Dougherty/Denis Team

The Dougherty/Denis Team & Expansion Network at Keller Williams Realty is a leader in Residential Real Estate. We are lifelong learners who believe in serving others and trust that our blessings and success are a direct result of the number of people we have served. As an education-based real estate company, we strive to build our teammates into leadership roles and provide advancement opportunities to those who want to help us accomplish our mission of delivering a world-class experience in the real estate industry. We are on a mission to expand our unique approach of assisting our clients to achieve their life goals by providing exceptional service.

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