Real Estate Administrative Assistant
Luxely Real Estate
Houston, TX US
Posted ago
Luxely Real Estate

The overall role of the Client Care Coordinator is to provide the highest level of support to Luxely Real Estate LLC and its clients and customers. It is expected that this position will support and assist all departments within the company with all clerical duties, data entry, and all other relevant administrative duties so that the Luxely Real Estate LLC maintains and grows its client base.

Responsibilities

Administrative:

  • Oversee all aspects of the administration of the agent’s business
  • Create and manage all systems for sellers, buyers, client database management, lead-generation tracking, lead follow-up, and all office administration
  • Maintain all agent financial systems, profit-and-loss statements, bill payments, budget(s), bank accounts, and business credit card(s)
  • Coordinate the purchasing of any office equipment, marketing materials, and any other business-related supplies and materials
  • Create and update a business operations manual and all job descriptions/employment contracts for any future hires
  • Manage the recruiting, hiring, training, and ongoing leadership of all future administrative hires
  • Hold agent(s) accountable for conducting all agreed-upon lead generation activities
  • Ensure that all agent activities are limited to listing a property, showing property, negotiating contracts, and lead generation
  • Open the office and turn on all electronics; turn on lights and prepare the office for staff and client arrival
  • Answer phones in a polite, professional manner regularly update and maintain communication with clients, agents, title officers, lenders, etc
  • Submit all necessary documentation to the office broker for file compliance
  • Coordinate moving/possession schedules
  • Schedule, coordinate and attend the closing process
  • Input all client information to the client database system
  • Schedule 30-day, 90-day, and 120-day client customer service follow-up calls to assist with any home improvement provider recommendations and to ask for referrals
  • Supervise client database management program and system
  • Create and regularly prepare all buyer and seller consultation packages
  • Coordinate the preparation of all listing and open house flyers, graphics, signage, and all other marketing materials
  • Manage and update agent website(s), blog(s), and online listings
  • Regularly assist agents to manage and enhance their social media presence
  • Track and coordinate all inbound leads from websites, social media, and other online sources
  • Coordinate all client and vendor appreciation events
  • Regularly obtain client testimonials for websites, social media, and other marketing materials
  • Coordinate, and implement agent marketing videos and property videos on website(s), blog(s), social media, and client database email campaigns

Qualifications

Behavior for Client Care Coordinators follows:

  • Flexibility is key
  • Facilitate all necessary and/or closing paperwork
  • Complete and document work in a systematic process so it can be replicated and repeated in the same way, all work as instructed
  • Adhere strictly to standards and policies of the Company when completing any tasks or work
  • Perform all work in accordance with all government laws, regulations, ordinances, and court rulings in those in which Company operates
  • Implement action plans to achieve the highest possible degree of standardization so results can be continually duplicated
  • Set and meet deadlines on time
  • Maintain a positive mindset and appropriate professional conduct while representing the Company, either in their while meeting clients
  • Keep strictly confidential all personal information about clients, customers, staff, and/or employees, and embody that at all times
  • The phrase, “We’re selling houses!” when asked how the office to dress at all times
  • Follow the appropriate code of conduct implicitly and explicitly
  • Work scheduled hours, and implement dialogs. to email regularly from removing the property without prior

Compensation
$47,000 yearly
About Luxely Real Estate

Luxely Real Estate (Luxelyre.com) is a full-service luxury residential real estate company based in Houston. We are hyperlocal market experts who prioritize delivering elevated service and exceeding your expectations.


Our poised team of professionals provides intelligent real estate solutions to forward your best interests. Among our many strengths is our impressive roster of in-house services for our diverse clientele, including expert marketing guidance, fierce negotiation strategies, and exclusive access to some of the most desirable homes available for sale or rent in the Greater Houston area.

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