We are seeking someone who is eager to learn and grow with us both personally and professionally. Someone who is excited for new opportunities beyond the day-to-day activities, that they will own and expand upon. A team player who is humble, collaborative and supportive of the rest of the team.

These are the standards a well-above-average performer will maintain or exceed:

• Provide exceptional customer service throughout the entire closing process
• Exceptional communication skills in all forms with all parties involved with the transaction
• Must be willing and comfortable to make phone calls to all parties in a transaction

• Act as liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale
• Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released
• Maintain accurate and compliant files for all transactions
• Create a file for all transactions
• Understand the contracts in order to summarize all important terms, conditions, and contingency dates
• Communicate with the lead agent on the file daily throughout the transaction including all important dates, missing documents, calendar reminders, file compliance status, weekly check ins, etc.
• Communicate regularly with the client to send them reminders, check in, and let them know what to expect in each step of the closing process
• Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents in order to ensure a smooth closing process and share relevant information
• Draft any addendums needed along the way and keep a record of them on file and ensure they are shared with relevant parties
• Be the first point of contact/resource for all questions that arise throughout the closing process from agent (and client, attorneys, lenders, appraisers, other transaction coordinators/Realtors, etc.)
• Stay in good communication with the agent if any issues arise that they need to handle or negotiate
• Coordinate closing date, time, and location and notify all parties
• Notify client about utility accounts to set up/cancel
• Draft a commission statement for our listings and verify commissions for our buyer side transactions prior to closing (along with utility and other prorations)
• Put together the closing file for the agent including any documents needing signatures/initials/dates, commission amount for the check to bring back, and any other document needed from closing
• Close out the file after the closing including changing the MLS status to closed for our listings, double-checking the file, making an electronic copies, and processing commissions
• Follow up with clients after the sale to check in and request a review and/or a referral
• Grow the team’s client reviews on all primary platforms
• Help coordinate client events throughout the year
• Be a team player, willing to help out other team members in a pinch

Qualifications:

• Previous experience in real estate, property management, or other related fields
• Familiarity with real estate contracts and leases
• Ability to build rapport with clients
• Exceptional written and verbal communication skills
• Great with technology: Email, Google Drive, Google Docs, Google Sheet, MLS
• Strong written and verbal communication skills
• Exceptional organizational skills
• Exceptional prioritization
• Exceptional attention to detail
• Comfortable making phone calls
• Real estate license (preferred, but will train)

Daily Communications/Interactions

• Director of Operations
• Entire Team

Management responsibilities Under Agreement Files

• Client Care
  
• Some Real Estate knowledge preferred
• Good with technology
• Excellent at building rapport
• People-oriented
• Strong written and verbal communication skills
• Good organizational skills
• Good with prioritizing
• Learning based
• Willing to learn scripts and dialogues
• Comfortable making calls
• High school graduate
• Real estate license (preferred, but will train)

The mission of RachNH Realty Group is to provide the highest caliber real estate marketing and representation in all of New England with exceptional attention to detail and unparalleled communication. Our team will seamlessly bring buyers’ & sellers’ from real estate dream to reality, while timely answering all their questions with enthusiasm. We will bring value to our clients by always sharpening our real estate skills and education, communicating with them in their desired manner and always being one step ahead in the process so they feel calm and well taken care of.