Real Estate Administrative Assistant
Keller Williams Elite Western Branch
Chesapeake, VA
Posted ago
Keller Williams Elite Western Branch

Our growing Real Estate office is looking for a high-energy, detail-oriented, full-time Director of First Impressions to provide superior coordination of the front desk duties utilizing superior customer service, computer skills and professionalism. They should possess exceptional attention to detail and accuracy and be able to work in a fast-paced environment. Real Estate experience is a plus but not required.

This high-energy, detail-oriented, professional will be responsible for performing tasks to efficiently run the front desk environment by performing a variety of responsibilities with confidence.

Responsibilities
  • Act as a liaison between clients and agents
  • Participate in company-provided training sessions
  • Compile and distribute weekly/monthly reports to agents
  • Be the first point of contact in handling customer inquiries and complaints
  • Keep agent informed about challenges and issues that need to be handled
  • Provide concierge level customer service to clients and customers
  • Shall send out weekly reminders of upcoming critical dates via email
  • Continue to take day to day office tasks away from agent, organizing workflow and reducing inefficiencies
Qualifications
  • Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues; proficiency in Word, Excel, Power Point, Outlook and Internet skills
  • Have excellent attention to detail and high-level accuracy with documents
  • Concerned with doing things the right way the first time
  • Flexible in daily routine; able to prioritize and manage shifting responsibilities
  • Able to assess, prioritize and act quickly
  • Learning based and solution oriented
  • Deadline driven and extremely organized
  • Open to new ideas and systems
  • Able to stay calm and patient when faced with emotional situations
  • Excellent customer service and interpersonal skills; can empathize and build relationships with a variety of personalities
  • Continue to maintain the good will and reputation of the entire company
  • Able to make quick and effective decisions, solve problems, as well as maintain confidentiality
  • Excellent verbal and written communication skills
  • Proficient in time management
  • A true professional, who supports the entire company in achieving their goals
Compensation
$13 per hour, 40 hours per week
About Keller Williams Elite Western Branch

Our company is an established market center in the area and we are growing. We are looking for highly skilled individuals to help us expand and retain agents. We pride ourselves in our appearance and we strive to make each person who walks into our office feel at home. We currently have 60+ agents and multiple staff members.

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